Order Entry Specialist

PREMIUM MORTGAGE CORPORATION • Rochester, NY

5d • $20 - $22 • Hybrid

About The Position

The Order Entry Specialist is responsible for reviewing incoming title orders, entering and validating data in our systems, organizing documentation, and ensuring accuracy before files move forward in production. The ideal candidate thrives in a fast-paced, technology-driven environment, exercises strong critical thinking skills to identify and resolve discrepancies, and contributes to a culture of accuracy, efficiency, and teamwork.

Requirements

• Strong computer skills; comfortable working with title production software, cloud-based systems, Microsoft Office, and online research tools
• Excellent critical thinking and problem-solving skills; ability to assess incomplete information and determine next steps
• Exceptional attention to detail and organizational skills
• Strong written and verbal communication skills
• Ability to manage multiple tasks simultaneously and meet deadlines in a high-volume environment

Nice To Haves

• Prior experience in title insurance, real estate, banking, or legal industry preferred, but not required
• Previous use of AccuTitle preferred

Responsibilities

• Accurately enter new title orders into the company’s title production system.
• Review and validate information provided by clients, attorneys, lenders, and internal teams for completeness and accuracy.
• Ensure all property information, client details, and transaction types are entered correctly and consistently.
• Upload, label, and organize supporting documents (purchase contracts, lender instructions, abstracts, prior policies, tax searches, etc.).
• Ensure attachments are properly indexed and accessible within the file.
• Identify missing or incomplete documentation and proactively follow up.
• Spot discrepancies in ownership, parcel numbers, or order instructions and escalate as appropriate.
• Use logical reasoning and curiosity to verify information and prevent errors downstream.
• Flag unusual or complex orders for examiner or management review.
• Navigate multiple software systems and online databases to verify property information, taxes, judgments, and prior title records.
• Utilize macros, templates, and system automations to streamline order setup.
• Apply problem-solving skills when systems produce errors or when data doesn’t align.
• Communicate clearly and professionally with clients, attorneys, lenders, and internal team members to obtain missing information or clarify instructions.
• Work closely with all parties to ensure files are opened correctly and efficiently.
• Maintain a customer-first mindset while balancing company procedures and underwriting requirements.

Benefits

• Medical, Dental, Vision, Company Paid Life Insurance
• Paid Time Off, Sick Time, Federal Holidays
• Employee Referral Fee, HSA Employer Contribution, Employee Mortgage Loans, Hybrid work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed