Quotation Specialist

Applied Control•Centennial, CO

3d•Onsite

About The Position

The primary responsibility of this role is to provide customer support through quoting, sourcing, and delivering product/parts quotations. This role involves prioritizing and managing daily workflow, collaborating with internal teams, and employing a "QUOTE TO WIN" strategy. The Quotation Specialist will consistently exhibit exceptional customer service, take responsibility for overall customer satisfaction, and coordinate the delivery of products by collaborating closely with vendors, engineers, customers, shop, and warehouse personnel. The role also includes proactively engaging in customer interaction over the phone, including quotation follow-up, and identifying opportunities for application reviews by the Application Engineering group.

Requirements

Intermediate skill level in Microsoft Excel and other MS Suite tools required
Strong desire and proven ability to provide excellent customer service
Effective prioritization and time management skills
Self-motivated, requiring little supervision
Discreet with confidential information
Desire to help others and work with them to find solutions
Proven ability to work closely with others, particularly peers and sales staff
5 or more years of experience in role

Responsibilities

Source and price designated products/parts for customers
Field customer calls to answer basic questions and provide parts/product quotes
Send finalized quotes to customers
Maintain working knowledge of designated product lines
Coordinate with shop on existing work in progress
Provide excellent customer service
Verify accuracy and completeness prior to submitting orders for processing
Coordinate with Order Specialists on order processing, delivery, and customer follow up
Exercise appropriate techniques to determine opportunities for application reviews by the Application Engineering group – cross-selling additional products and services