Quicklane Advisor

Village Ford Inc • Dearborn, MI

10d • Onsite

About The Position

We’re looking for a Quick Lane Advisor who’s part people-person, part car-care pro. You’ll be the first person customers see when they pull into the Quick Lane — answering questions, recommending services, and keeping everything moving smoothly from drop-off to pickup. If you’re great with customers, confident in your automotive knowledge, and love staying busy, you’ll thrive in this role. You’ll work closely with service techs and play a big part in keeping vehicles — and customers — happy. You’re not just checking boxes — you’re the voice of our service department. You’ll build trust with customers, make their experience seamless, and help them take care of one of their biggest investments: their vehicle.

Requirements

• Experience as a service advisor, auto tech, or similar role
• Knowledge of basic vehicle maintenance and repairs
• Ability to stay cool under pressure and thrive in a fast-paced environment
• Clear and professional communication skills
• Tech-savvy and comfortable with dealership management systems
• A valid driver’s license and a clean driving record
• Motivated, detail-oriented, and always looking to help

Responsibilities

• Welcoming customers and listening to their service needs
• Recommending maintenance and explaining repair procedures clearly
• Writing up repair orders and working closely with techs
• Keeping customers updated on timing and progress
• Promoting additional services based on real vehicle needs
• Processing payments and maintaining accurate records
• Providing top-notch, friendly service from start to finish
• Following dealership policies and keeping safety a priority

Benefits

• Medical
• Dental
• Vision
• 401(k)
• PTO
• Long and short-term disability
• Accident insurance
• Critical illness insurance
• Pet insurance
• Identity theft protection
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed