Quick Lube Service Advisor

Fox Acura•Grand Rapids, MI

20h•Onsite

About The Position

Join the team at Fox Acura in Grand Rapids, MI, as a Full-Time Quick Lube Service Advisor! Experience a vibrant workplace where teamwork drives our commitment to excellence. In this onsite role, you will engage directly with customers, providing exceptional service while developing your automotive expertise. Collaborate with passionate colleagues in a high-energy environment. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Be part of a company that values respect, honesty, and customer satisfaction every day.

Requirements

Strong communication skills are essential, as you will be the primary point of contact for customers.
A customer-centric attitude is crucial, enabling you to provide outstanding service and foster positive relationships.
Effective problem-solving skills will help you address customer inquiries and concerns with confidence and clarity.
Being detail-oriented is vital for accurately documenting service requests and maintaining records.
A basic understanding of automotive services will enhance your ability to converse knowledgeably with both customers and technicians.
The ability to work collaboratively within a team fosters a fun and high-performance culture.
Time management skills are important to ensure efficient service without compromising quality, helping to maintain customer satisfaction and dealership reputation.

Responsibilities

Greeting customers with a friendly demeanor and assessing their service needs promptly.
Provide clear explanations of services offered, while effectively communicating expected maintenance procedures.
Ensuring a smooth service experience, you will schedule appointments, manage customer inquiries, and maintain accurate records of service transactions.
Collaborate closely with the service team to ensure timely completion of vehicle services.
Manage inventory levels for quick lube supplies.
Uphold our dealership’s high standards of cleanliness and safety.
Actively listen to customer concerns and provide solutions, ensuring satisfaction throughout each visit.
Engaging with customers and team members alike, contributing to an energetic and customer-focused environment.