Quick Lube Service Advisor

Sun Auto Tire and Service•Tomball, TX

14h•Onsite

About The Position

Sun Auto Tire & Service is seeking a friendly and enthusiastic Quick Lube Service Advisor (QLSA) to assist customers with their vehicle maintenance needs. This role is responsible for creating lasting impressions and retaining guests by using interpersonal skills and knowledge of products and services. The QLSA will provide exceptional service to clients seeking quick lube and maintenance services, involving greeting customers, understanding their needs, managing appointments, and ensuring a smooth and pleasant experience. This position is fully customer-facing and requires a friendly, customer-focused, team-oriented leader with an eagerness to learn and grow. No previous automotive supervisory or mechanical experience is required, but the representative must be knowledgeable about automotive services and possess strong communication and organizational skills.

Requirements

Professional appearance and proven ability to work in a process-driven environment
Possess a valid driver’s license
Must be at least 18 years of age
Ability to work a minimum of five days, including weekends
Strong interpersonal and communication skills to provide excellent customer service and build positive relationships.
Ability to manage appointments, maintain records, and handle multiple tasks efficiently.
Ability to address and resolve customer issues effectively and professionally.
Ability to recommend additional services and promotions to customers based on their needs.
Basic computer skills for scheduling, billing, and record-keeping tasks.
Ability to work collaboratively with lube technicians and other team members.

Nice To Haves

No previous automotive supervisory or mechanical experience required
Knowledgeable about automotive services

Responsibilities

Greet customers warmly and promptly, and assist them with their service needs.
Provide information about quick lube services, pricing, and estimated wait times.
Communicate with customers to understand their needs, explain services, provide estimates, and ensure customer satisfaction.
Build trust and win repeat, loyal customers.
Present oil change options and additional services based on manufacturer recommendations and DVI documentation.
Assess customer needs and recommend appropriate services based on vehicle condition, DVI results, and maintenance history.
Connect referrals for conversion to full-service repairs in adjoined/sister service-forward & tire-forward stores.
Keep customers informed about their service status, any additional maintenance needs, and the completion time of their vehicles.
Prepare and present service invoices to customers, process payments, and handle any billing inquiries or disputes.
Maintain accurate records of customer interactions, services performed, and any follow-up actions required.
Communicate effectively with lube technicians to relay customer requests and ensure timely service delivery.
Inform customers about current promotions, discounts, and loyalty programs to enhance their service experience.
Ensure the customer waiting area is clean, organized, and stocked with necessary supplies and informational materials.
Address and resolve any issues or complaints from customers or team members promptly and effectively.
Ensure the quick lube area is kept clean, organized, and safe at all times.
Adhere to all safety regulations and procedures.
Adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.