Quick Lane Manager - Tenvoorde Ford

Tenvoorde Ford•Saint Cloud, MN

5d•Onsite

About The Position

The Tenvoorde Family is seeking an experienced QuickLane Manager who is outgoing, energetic, and possesses a positive attitude. This role offers stability, opportunity, and a better work-life balance. The QuickLane Manager will be an essential part of the long-term success of Tenvoorde Ford's service department, responsible for ensuring their team executes QuickLane standards for light maintenance services such as oil changes, wiper blade/air filter replacements, and tire inflation. The company values employees from all backgrounds and experience levels.

Requirements

Experienced QuickLane Manager
Outgoing and energetic with a positive attitude
Ability to train, lead, and mentor technicians
Adaptive to and embrace change
Basic computer skills
Ability to walk, stand, bend, stoop, twist, etc. for extended periods of time
Ability to perform activities involving holding, grasping, pulling and turning
Ability to work in hot/cold weather conditions
Must be alert and aware of surroundings
Must be able to lift up to fifty (50) pounds

Nice To Haves

Technician experience preferred but not required

Responsibilities

Recruiting, Interviewing, Onboarding
Responsible for training and motivating the team, holding staff accountable, and making personnel decisions
Training and teaching technicians daily to improve technician skills
Check in with customers before they leave the shop to make sure they had a great experience
Ensure crew actively provides excellent customer experience
Assist customers by writing RO’s, upselling and ensuring completion of RO
Control inventory: Conduct End of Period (EOP) and End of Year (EOY) inventory
Work with vendors to place product orders
Understand the shop’s financials to drive results and beat budget
Conduct quarterly employee evaluations
Review and submit payroll
Create crew schedule
Support technicians with their duties