Quick Lane Manager - Tenvoorde Ford

Tenvoorde Ford, Inc.•Saint Cloud, MN

6d•Onsite

About The Position

The Tenvoorde Family is seeking an amazing experienced QuickLane Manager! Have you been told you’re “outgoing and energetic with a positive attitude”? Are you looking for a career that offers stability, opportunity and a better work-life mix? If so, we are looking for someone just like you! We need you to be the essential piece of the long-term success of Tenvoorde Fords service department. You’ll be accountable for your team’s execution of the QuickLane standards for changing oil, replacing wiper blades/air filters, filling air in tires, and other light maintenance services. Our employees are successful with all backgrounds and experience levels.

Requirements

Basic computer skills are needed
You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning
You may need to work in hot/cold weather conditions
Always be alert and aware of your surroundings
Must be able to lift up to fifty (50) pounds

Nice To Haves

Technician experience preferred but not required
You are a trainer, leader and mentor who develops technicians
Must be adaptive to and embrace change

Responsibilities

Recruiting, Interviewing, Onboarding
Responsible for training and motivating the team, holding staff accountable, and making personnel decisions
Training and teaching technicians daily to improve technician skills
Check in with customers before they leave the shop to make sure they had a great experience
Ensure crew actively provides excellent customer experience
Assist customers by writing RO’s, upselling and ensuring completion of RO
Control inventory: Conduct End of Period (EOP) and End of Year (EOY) inventory
Work with vendors to place product orders
Understand the shop’s financials to drive results and beat budget
Conduct quarterly employee evaluations
Review and submit payroll
Create crew schedule
Support technicians with their duties