Automotive Quick Lane/Express Advisor

Ed Morse Automotive Group•Sherman, TX

10d•Onsite

About The Position

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth. We are currently seeking a Quick Lane/Express Advisor to join our Ed Morse team.

Requirements

Well spoken, have excellent communication skills.
Work efficiently in a high-speed environment.
Be a positive associate who provides exceptional personalized service to our guests and community.
Conduct all business with sincerity, honesty, and genuine concern for customers.
Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
Maintain a customer satisfaction rating above zone average.

Responsibilities

Act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles in the express lane.
Provide customer satisfaction, routine maintenance and minor replacements in a fast-paced environment.
Work directly with team to complete oil changes, tire rotations and other duties as needed in the quick lane.
Promptly meet and greet service customers warmly and be the perfect host.
Listen to customer's reason(s) for bringing their vehicle to the service department.
Offer logical diagnostic services or repairs to satisfy customer's concerns.
Provide accurate estimates for all the services or repairs recommended.

Benefits

Weekly Pay
Uncapped earning potential! -Bonuses, Commissions, etc.
401K with company match
Competitive Health Benefits including: Medical, Dental, Vision
Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
Employee Assistance Program
Quarterly Wellness Program
Vacation Pay
Sick Pay
Six Paid Holidays each calendar year
Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
Employee Referral Program - Get rewarded for working with friends
Become involved in our community with Ed Morse Cares
Unlimited career potential - opportunities in multiple states with over 30+ brands
Ongoing Education - receive manufacturer and product knowledge training