Express Lane Service Advisor

Arnie Bauer Buick Cadillac GMC • Matteson, IL

5d • Onsite

About The Position

Arnie Bauer Buick GMC Cadillac has been in business for over 80 years and is committed to meeting the needs of its customers and community with a full selection of new and used cars, trucks, and SUVs, as well as a parts and service center. We are seeking a results-driven and customer-focused Service Advisor to greet customers, listen to their needs, and schedule appointments as needed. The ideal candidate will have a strong background in automotive service management, excellent leadership skills, and a commitment to delivering top-tier customer service.

Requirements

• Previous experience at a dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Benefits

• Competitive Benefits Package for full-time employees
• Additional Coverage Options – including accident, cancer, and disability insurance
• 401(k) after 1 year of employment
• GM Employee Pricing on new car

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED