Express Lane Service Advisor

Arnie Bauer Buick Cadillac GMC • Matteson, IL

6d • Onsite

About The Position

Arnie Bauer Buick GMC Cadillac has been in business for over 80 years. We are committed to meeting the needs of our customers and community with our full selection of new and used cars, trucks, and SUVs, as well as our parts and service center. Our Chicagoland customers in search of better prices from a regional Chicago GMC, Buick or Cadillac dealership will find the best deals around at Arnie Bauer.

Job Summary:

We are seeking a results-driven and customer-focused Service Advisor to greet our customers, listen to their needs, and schedule appointments as needed. The ideal candidate will have a strong background in automotive service management, excellent leadership skills, and a commitment to delivering top-tier customer service.

Requirements

• Previous experience at a dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Benefits

• Competitive Benefits Package for full-time employees
• Additional Coverage Options – including accident, cancer, and disability insurance
• 401(k) after 1 year of employment
• GM Employee Pricing on new car
• Closed on Sundays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED