Quick Lane Advisor

Kendall Auto Group•Kenai, AK

7d•Onsite

About The Position

Kendall Auto Group is seeking a Quick Lane Advisor to join their Service team at Kendall Ford of Kenai. This role is crucial as the first point of contact for customers in the service department, aiming to build lifelong service relationships. The position operates in a fast-paced environment and requires a candidate with strong customer service, time management, work ethic, and communication skills. The ability to make prioritized recommendations to customers is essential.

Requirements

High level customer service experience.
Demonstrated time management skills.
Strong work ethics.
Strong communication skills.
Ability to make recommendations and prioritize items in order of importance for customers.
A valid driver’s license.
A good driving record.

Responsibilities

Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
Verifying that work performed and diagnosed was done properly.
Researching vehicle history to make educated recommendations.
Inputting and maintaining customer information.
Completing work tasks in an efficient and organized manner.
Using telephone, email, and chat systems to communicate with customers.
Scheduling service appointments.

Benefits

Competitive pay
Career path development opportunities
Competitive paid time off and paid personal leave
Fair dispatching and teamwork environment
Large loyal customer base
Experienced and loyal service technicians
Clean/Safe shop with the equipment you need to get the job done
Discounts on parts, service and vehicle purchases for you and your immediate family
Medical, Dental and Vision insurance
Paid Life insurance
401(k) plan with Fidelity
Accident and Illness supplemental plans