Queue Coordinator

MANTECH•San Antonio, TX

14h•$60,100 - $99,300•Onsite

About The Position

MANTECH is seeking a motivated, career- and customer-oriented Queue Coordinator to join its team in Annapolis Junction, Maryland, or San Antonio, Texas. The role supports government intelligence customers by coordinating service tickets, remote monitoring, and workflow management services. The schedule is Sunday through Thursday, 10:00 p.m. to 6:00 a.m. at the Maryland location or 9:00 p.m. to 5:00 a.m. at the Texas location. The position requires a current, active TS/SCI with Poly clearance.

Requirements

Bachelor’s degree and at least 2 years of experience; associate degree and 4 years of relevant experience; or high school education and 5 years of relevant experience.
At least 1 year of experience with ServiceNow.
At least 1 year of experience working with workflows.
Must have a current, active TS/SCI with Poly clearance.

Nice To Haves

Security+ certification.

Responsibilities

Review, assign, reconcile, and support management of service tickets throughout their lifecycle.
Provide technical assistance and telephonic support for Remote Monitoring to intelligence customers.
Help coordinate with IT service providers and communicate outages and recovery plans.
Help provide technical assistance and support for Workflow Management services.
Communicate with technicians to determine task assignments.
Coordinate with Site Leads and Regional Managers on ticket prioritization and assignments.
Conduct database research to support ticket requirements.
Follow up with other work centers to ensure task completion and task assignment.
Monitor and support ticket workflows.