Quantitative Operations Associate

Bank of America • Charlotte, NC

1d • Onsite

About The Position

Bank of America’s Data & Modeling - Resource Analytics team in Global Operations Data, Reporting & Operations Management is seeking a quantitative professional to develop and maintain strategic capacity models that forecast operational resource demand and support optimal staffing levels across Global Operations. The role includes developing volume forecasts, capacity plans, and vendor models, and helping ensure that capacity models comply with Model Risk Management (MRM) standards. The associate will partner with Front Line Units to validate model accuracy, present model production and performance findings to executive leadership, and identify and implement model enhancements. The position also supports consistent modeling practices across peer groups and the modernization of capacity models using simulation and optimization techniques. The role requires strong quantitative and analytical skills, attention to detail, clear communication, collaboration, curiosity, and the ability to manage independent project work in a fast-paced environment. Bank of America describes its culture as inclusive and supportive of teammate development and wellness, and states that it is committed to an in-office culture with flexibility based on role responsibilities and business needs.

Requirements

• Bachelor’s degree in Industrial Engineering, Mathematics, Statistics, Applied Economics, Operations Research, Analytics, Finance, or another STEM field.
• At least 2 years of experience in quantitative roles supporting complex functions.
• Proficiency in MS Office, particularly Excel.
• Experience with Copilot.
• Ability to work in a team-oriented environment, with strong problem-solving and collaboration skills.
• Strong communication and interpersonal skills, including the ability to communicate complex ideas clearly and concisely to key stakeholders.
• Curiosity and drive to answer important business questions.
• Ability to self-motivate and carry out independent project work in a fast-paced, rapidly changing environment.

Nice To Haves

• Master’s degree in Industrial Engineering, Mathematics, Statistics, Applied Economics, Operations Research, Analytics, Finance, or another STEM field.
• Prior capacity or financial planning experience.
• Understanding of linear regression and time-series modeling techniques.
• Understanding of simulation and operations research techniques.
• Experience with SAS, Python, R, or similar statistical software.
• Experience with Arena or similar discrete-event simulation software.
• Experience with SAS OR, GAMS, XPRESS, CPLEX, or similar optimization software.
• Experience with Tableau or other data visualization software.
• Prior banking industry analytics and modeling experience, particularly with models adhering to standards set by a risk management governing body.

Responsibilities

• Develop and maintain capacity planning and resource optimization models.
• Develop and maintain line-of-business models, including volume forecasts, capacity plans, and vendor models.
• Partner routinely with Front Line Units to ensure model accuracy.
• Conduct model production and performance presentations with executive leadership.
• Evaluate opportunities and implement enhancements to capacity model inputs, processes, and outputs.
• Drive consistency in model development and usage across peer groups and support consistency and innovation across Resource Analytics.
• Modernize existing capacity models using advanced simulation and optimization techniques.
• Ensure adherence to Model Risk Management requirements and assist with related documentation.
• Support ongoing model monitoring to improve forecasting performance and efficiency.

Benefits

• Bank of America states that it supports teammates’ physical, emotional, and financial wellness through affordable, competitive, and flexible benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level