Quality Technician V (Customer Complaints)

Bausch+Lomb Companies Inc.•Tampa, FL

3d•Onsite

About The Position

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Requirements

High School Diploma
2+ years of pharmaceutical/FDA regulated facility or related field required.
Proficiency in computer operation; ability to work independently and efficiently; good organizational and investigational skills; ability to follow detailed written procedures; able to handle multiple tasks simultaneously and prioritize; accordingly, good communication skills, verbal and written; good analytical ability; ability to work well with others; good problem-solving skills; detail oriented.
Must be able to read, write, and speak English and possess basic math skills.

Responsibilities

Receives and collects information on customer complaints from consumers. Communicate effectively with customers to obtain proper information. Responds to customers both verbally and in writing. Conveys a positive image of the company to customers.
Investigates complaints by coordinating laboratory testing and other investigatory methods. Gathers, examines, analyzes, and interprets information for investigation to determine proper conclusion. Perceives cause and effect relationships and considers all implications and outcomes; determines requirements for RC/CAPA issuance.
Performs complaint subtasks, including retain evaluations, batch record reviews, and incoming quality inspections.
Receives and logs returned complaint samples.
Performs complaint sample evaluations.
Site liaison to GSV, and CRC/CS.
Any other duties as assigned.