Quality Technician II

DHL Supply Chain • Salisbury, NC

1d • Onsite

About The Position

DHL Supply Chain is hiring a Quality Technician II to support the establishment, maintenance, alignment, and continual improvement of its Quality Assurance System. The role performs day-to-day quality assurance activities to help ensure compliance with governmental regulations, customer requirements, and quality policies and procedures, while also accommodating support requests.

The technician observes tasks on the warehouse floor, audits and inspects products and packaging, and documents findings. The role monitors and reports on Quality Management System implementation, compliance, and effectiveness through audits, observations, quality metrics, and customer feedback. It also supports QA training and licensing, permit, and registration activities, and works with customers and internal teams to resolve quality issues and advance quality initiatives.

The position is onsite, on the first shift, Monday through Friday, from 8:00 a.m. to 4:30 p.m. Pay is $21.50 per hour, with an attendance bonus.

Requirements

• High school diploma or equivalent.
• Forklift operator certificate, or satisfactory completion of a forklift training program within the first 30 days of employment.
• Microsoft Office software skills, including Excel.

Nice To Haves

• Associate degree or equivalent in a related field of study.
• Experience using a Quality Management System, such as EtQ.

Responsibilities

• Perform task observations on the warehouse floor to ensure procedures are followed.
• Perform quality audits, inspections, and documentation.
• Carry out daily quality assurance activities as required or directed by management.
• Monitor and report Quality Management System implementation, compliance, and effectiveness through audits, observations, quality metrics, and customer feedback.
• Act as a daily customer liaison to resolve quality issues.
• Audit products and packaging/labeling to maintain product compliance and accuracy.
• Support QA training for new and existing associates.
• Support coordination of QA license, permit, and registration activities.
• Work with Quality Assurance, Operations Performance, and Process Improvement teams to advance quality initiatives.

Benefits

• Attendance bonus.
• Affordable medical, dental, and vision coverage available beginning on the 30th day.
• PTO program, including paid holidays and vacation.
• 401(k) with company match.
• Tuition reimbursement.
• Training and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED