Quality Technician II

DHL (Supply Chain) • Memphis, AL

3d • Onsite

About The Position

DHL Supply Chain is hiring a Quality Technician II / Quality Auditor to support the establishment, maintenance, alignment, and continual improvement of the Quality Assurance System. The role performs day-to-day quality assurance activities to ensure compliance with governmental regulations, customer requirements, and quality assurance policies and procedures, while accommodating requests for support.

The position includes checking, inspecting, and counting inbound and outbound products; auditing product and packaging or labeling; and verifying that order quantities, quality, labels, and shipping addresses meet customer specifications and other requirements. The technician also performs quality audits, inspections, and documentation; monitors and reports on Quality Management System implementation, compliance, and effectiveness; supports QA training and license, permit, and registration activities; and works with Quality Assurance, Operations Performance, and Process Improvement teams on quality initiatives.

This is an onsite, first-shift role, Monday through Friday, from 8:00 a.m. to 4:30 p.m. Pay is $20.35 per hour.

Requirements

• At least one year of experience in product checking, inspection, or counting for inbound and outbound operations.
• At least one year of experience auditing products and packaging or labeling for compliance and accuracy.
• At least one year of experience verifying order quantity, quality, labeling, and shipping addresses against requirements.
• Experience using a commercial warehouse management system such as Blue Yonder, Red Prairie, JDA, or SAP.
• Experience with Microsoft Office software, including Excel.
• High school diploma or equivalent.
• Forklift operator certificate, or satisfactory completion of a forklift training program within the first 30 days of employment.

Nice To Haves

• Associate degree or equivalent in a related field of study.

Responsibilities

• Check, inspect, and count products for inbound and outbound departments, ensuring products are free of damage or defects.
• Audit products and packaging or labeling to maintain product compliance and accuracy.
• Verify that order quantity, quality, labeling, and shipping address meet customer specifications or other requirements.
• Perform quality audits, inspections, and documentation.
• Perform daily quality assurance activities as required or directed by management.
• Monitor and report Quality Management System implementation, compliance, and effectiveness through audits, observation, quality metrics, and customer feedback.
• Support QA training for new and existing associates.
• Support coordination of QA license, permit, and registration activities.
• Work with Quality Assurance, Operations Performance, and Process Improvement teams to advance quality initiatives.

Benefits

• Affordable medical, dental, and vision coverage available beginning on the 30th day.
• PTO program, including paid holidays and vacation.
• 401(k) with company match.
• Tuition reimbursement program.
• Training and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED