Quality Technician II

DHL (Supply Chain) • Salisbury, NC

3d • Onsite

About The Position

DHL Supply Chain is hiring a Quality Technician II to support the establishment, maintenance, alignment, and continual improvement of its Quality Assurance System. The role performs day-to-day quality assurance activities to help ensure compliance with governmental regulations, customer requirements, and company quality policies and procedures, while accommodating requests for support.

The position works on the warehouse floor and involves observing tasks, auditing and inspecting products and packaging or labeling, documenting findings, monitoring quality system implementation, and communicating with customers to resolve quality issues. The technician also supports quality training, licensing and permit coordination, and quality initiatives with operations performance and process improvement teams.

Requirements

• High school diploma or equivalent.
• Forklift operator certificate, or satisfactory completion of a forklift training program within the first 30 days of employment.
• Microsoft Office software skills, including Excel.

Nice To Haves

• Associate degree or equivalent in a related field of study.
• Experience using a Quality Management System, such as EtQ.

Responsibilities

• Perform quality audits, inspections, and documentation.
• Perform daily quality assurance activities as required or directed by management.
• Observe warehouse-floor tasks to ensure procedures are followed.
• Monitor and report quality management system implementation, compliance, and effectiveness through audits, observations, quality metrics, and customer feedback.
• Act as a daily customer liaison to resolve quality issues.
• Audit products and packaging or labeling to maintain product compliance and accuracy.
• Support quality assurance training for new and existing associates.
• Support coordination of quality assurance licenses, permits, and registrations.
• Work with Quality Assurance, Operations Performance, and Process Improvement teams to advance quality initiatives.

Benefits

• Affordable medical, dental, and vision coverage available beginning on the 30th day.
• PTO program, including paid holidays and vacation.
• 401(k) with company match.
• Tuition reimbursement program.
• Training and career advancement opportunities.
• Attendance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED