Quality Systems Technician

TTM Technologies•Forest Grove, OR

11d

About The Position

The Quality Systems Technician identifies and researches product failures to improve product yield, quality, and reliability. The role evaluates electrical and mechanical characteristics of integrated circuits, components, subcomponents, and systems to determine failure root causes; analyzes failure reports; and recommends corrective actions to prevent recurrence. The technician uses standard digital and analog electronic test equipment and cross-sectional analysis for failure analysis, and may support new-product transfer and startup, as well as automation and improvement of the failure-analysis process. The role also maintains records and reports and helps share learning across sites. The technician gathers and tracks PCB lot information, maintains the TTM database, prepares customer reports, and assists with verification of customer-facing quality documentation. The role works with production control, engineering, and other groups to investigate customer returns and complaints, determine root causes, and identify opportunities for process or product improvements. It troubleshoots PCB failures at multiple system levels, analyzes circuits and topologies, and develops and improves troubleshooting solutions. The position requires a high school diploma or GED and at least three years of PCB industry experience with a quality background. TTM describes career development opportunities, competitive compensation with annual reviews, and benefits including health, dental, and vision insurance, paid holidays, paid time off, retirement savings, and other benefit programs. The employee must comply with TTM export-control policies and applicable laws, including ITAR, EAR, and OFAC requirements.

Requirements

High school diploma or GED equivalent.
At least three years of PCB industry experience with a quality background.
Working knowledge of Microsoft Word, Excel, PowerPoint, and Access.
Knowledge of PCB manufacturing processes and potential sources of failure.
Ability to read customer PCB prints, drawings, and specifications.
Experience troubleshooting and isolating PCB product failures to the lowest electrical net.
Strong attention to detail.
Ability to work with other departments and team members.
Ability to self-motivate and work independently.
Ability to comply with applicable export-control requirements, including restrictions concerning ITAR products and technical data.

Responsibilities

Gather and track PCB lot information.
Compile and maintain the TTM database for reporting requests.
Generate standard and non-standard customer reports as requested.
Assist in verifying internal quality documentation delivered to customers.
Work with production control and engineering to disposition customer returns and complaints.
Provide customer complaint and return feedback to engineers and management to support corrective-action resolution.
Troubleshoot, debug, and determine root causes at multiple system levels for PCBs.
Analyze circuits and topologies to identify marginal-failure root causes.
Develop, maintain, and improve troubleshooting solutions within the area of responsibility.
Work with engineering groups to assess whether data indicates a need for process or product improvements and provide input on improvement opportunities.
Identify and research product failures to improve product yield, quality, and reliability.
Evaluate electrical and mechanical characteristics of integrated circuits, components, subcomponents, and systems to determine failure root causes.
Analyze failure reports and recommend corrective actions to prevent recurrence.
Perform failure analysis using standard digital and analog electronic test equipment and cross-sectional analysis.
Maintain necessary records and reports.
Support new-product transfer and startup and improvements or automation of the failure-analysis process as needed.
Share learning across sites.
Comply with TTM export-control policies and applicable laws, including ITAR, EAR, and OFAC requirements.