Quality Systems Manager

PCA • Roanoke, VA

11d • $88,000 - $106,000

About The Position

The Quality Systems Manager is responsible for quality, environmental, health, and food safety programs within the plant to ensure production of high-quality products that meet customer needs. The manager provides recommendations based on product testing and root cause analysis of incident reports. As a member of the plant management team, this role evaluates opportunities to improve plant performance and profitability.

Requirements

• Bachelor’s degree in business, science, statistics, or engineering.
• Seven years of previous experience in corrugated manufacturing operations.
• Five years of previous experience with lean manufacturing tools such as root cause analysis, five why analysis, and process failure mode and effect analysis.
• Experience with food safety and managing food programs.
• Ability to create and effectively lead teams.
• Experience developing and executing training initiatives.
• Working knowledge of computer systems, including Microsoft Word, Excel, and Outlook.
• Analytical skills, including the ability to identify improvement opportunities and use deductive reasoning.
• Negotiation and persuasion skills.
• Communication skills to solicit buy-in from varied audiences.
• Interpersonal skills to lead and communicate effectively with production teams and management.
• Listening, evaluation, and problem-solving skills, including the ability to develop alternative solutions and meet deadlines.
• Ability to work in a fast-paced, deadline-oriented environment, prioritize assignments, and handle multiple projects or requests concurrently.
• Previous experience as a team member or a strong understanding of open communication and information sharing among team members.
• Ability to travel as necessary and a valid U.S. driver’s license.

Nice To Haves

• Certified quality engineer.
• Food safety certification such as Hazard Analysis Critical Control Point (HACCP).
• Exposure to manufacturing shop-floor and/or Statistics and Quality software.

Responsibilities

• Support a culture of continuous improvement and develop and implement the plant action plan to meet corporate and customer quality and food safety standards.
• Work with production teams to manage, maintain, and improve manufacturing quality and food safety systems, including shop-floor data collection, customer quality reporting, and quality checklists.
• Facilitate and maintain environmental, health, and safety programs, including communications, employee training, and support for quality and safety audits.
• Serve as the key contact for the EHS group and lead the plant health and safety team as requested.
• Analyze production and incident data, investigate as needed, identify root causes and process improvement opportunities, and implement quality and safety protocols.
• Serve as the lead quality contact for customers, addressing concerns and requirements, maintaining knowledge of customer-specific expectations, coordinating quality testing, interfacing with customer quality staff, responding to customer audits and information requests, and assisting plant management with action plans based on customer satisfaction survey data.
• Write programs and coordinate processes to maintain the plant’s quality and food safety certifications and environmental permits as needed.
• Provide timely, usable cost-of-quality, product/process quality, and safety data collection and analysis, including process capability, process control, Pareto analysis, and economic loss or improvement impact.
• Manage and maintain applicable product testing and ensure quality Gauge Repeatability and Reproducibility (G R&R) measurement devices are calibrated and maintained.
• Document quality procedures and train supervisors and operators on quality processes.

Benefits

• Annual bonus based on individual contribution and overall company performance.
• Three weeks of paid vacation per calendar year, prorated during the initial year based on hire date.
• Paid holidays.
• Medical, dental, and vision coverage available for the employee and dependents within the first 30 days of employment.
• Life, AD&D, and disability coverage with automatic enrollment.
• Automatic enrollment in the 401(k) plan, with pre-tax and Roth contribution options and employer matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager