Quality Systems Manager

SJE Inc.•Detroit Lakes, MN

2d•$85,000 - $100,000•Onsite

About The Position

The Quality Systems Manager supports SJE’s CLT division from the Detroit Lakes, Minnesota location. The role develops, implements, and continually improves quality systems across the Standard Products Group to improve corporate quality performance and customer satisfaction, simplify processes, reduce costs, and ensure products, processes, and services meet or exceed customer and regulatory expectations. The manager leads the Quality team and Documentation/Engineering Support Specialist, oversees the regulatory management system, and partners with Production, Sales, Customer Service, Technical Support, Engineering, suppliers, and customers. The role drives improvements, resolves quality concerns, and supports operational and product excellence across multiple locations and cultures.

Requirements

Six or more years of manufacturing experience.
Quality systems experience in a manufacturing environment; the posting states that Quality Systems experience is a must.
Experience supervising, coaching, and developing employees.
Strong knowledge of quality management systems and document-control systems.
Experience managing customer and supplier quality relationships.
Experience leading continuous-improvement and corrective-action initiatives.
Knowledge of internal auditing, root-cause analysis, and problem-solving methods.
Experience using statistical and lean-manufacturing tools.
Ability to analyze quality metrics, recognize trends, and present recommendations to management.
Experience developing inspection plans, acceptance criteria, quality procedures, and training programs.
Strong collaboration skills across Production, Sales, Customer Service, Technical Support, Engineering, suppliers, and customers.
Strong leadership, communication, organization, and decision-making skills.
Ability to lead quality initiatives across multiple locations and cultures.

Nice To Haves

A four-year degree in Engineering or an equivalent degree is preferred.

Responsibilities

Lead investigations, root-cause analysis, and corrective actions related to customer complaints, supplier issues, nonconformances, and liability claims.
Lead cross-functional product-recall activities when required.
Partner with customer quality and engineering teams to identify critical product features and evaluate design manufacturability.
Recommend product specification and tolerance changes to support cost-effective production.
Promote quality-at-the-source practices and the use of statistical, lean-manufacturing, and continuous-improvement tools.
Maintain the quality manual and controlled-document system.
Collect, analyze, and report quality data from Standard Products locations.
Manage monthly quality metrics, identify trends, and present findings and recommendations to the management-review team.
Develop and sustain quality programs for tracking, analysis, reporting, and problem-solving.
Plan and conduct internal audits, prepare audit reports, and ensure follow-up actions are completed.
Maintain processes and responsibility matrices for regulatory compliance, including mercury restrictions, conflict-minerals reporting, and California Proposition 65.
Provide direction for inspection plans and acceptance criteria.
Develop and deliver quality training programs and report training activities and effectiveness to management.
Sustain management systems related to supplier performance, operational excellence, product excellence, and quality reporting.
Supervise, coach, and develop assigned staff.
Collaborate with cross-functional and international teams to improve processes, close corrective actions, and strengthen customer satisfaction.