Quality Systems Manager

Packaging Corporation of America•Roanoke, VA

11d

About The Position

The Quality Systems Manager is responsible for quality, environmental, health, and food safety programs within the plant to ensure production of high-quality products that meet customer needs. The role provides recommendations based on product testing and root-cause analysis of incident reports. As a member of the plant management team, the manager evaluates opportunities to improve overall plant performance and profitability. The manager supports continuous improvement by developing and implementing the plant action plan to meet corporate and customer quality and food safety standards. The position collaborates with production teams to manage and improve manufacturing quality and food safety systems, including shop-floor data collection, customer quality reporting, and quality checklists. It also facilitates environmental, health, and safety programs, training, communications, and audits; serves as a key EHS contact; and may lead the plant health and safety team. The role investigates production and incident data, identifies root causes and improvement opportunities, and implements quality and safety protocols. It serves as the primary quality contact for customers, addressing concerns, maintaining knowledge of customer-specific requirements, coordinating testing and customer quality interactions, responding to audits and information requests, and helping translate satisfaction survey data into action plans. The manager also maintains quality and food safety certifications and environmental permitting as needed, provides quality and safety data analysis, manages product testing and calibration of quality measurement devices, and documents procedures and trains supervisors and operators.

Requirements

Bachelor’s degree in business, science, statistics, or engineering.
Seven years of previous experience in corrugated manufacturing operations.
Five years of previous experience with lean manufacturing tools, such as root-cause analysis, five why analysis, and process failure mode and effect analysis.
Experience with food safety and managing food programs.
Ability to create and effectively lead teams.
Experience developing and executing training initiatives.
Solid working knowledge of computer systems, including Microsoft Word, Excel, and Outlook.
Solid analytical skills, including the ability to identify improvement opportunities and use deductive reasoning.
Strong negotiation, persuasion, and communication skills, including the ability to solicit buy-in from various audiences.
Strong interpersonal skills to lead and communicate effectively with production teams and management.
Strong listening, evaluation, and problem-solving skills.
Ability to develop alternative solutions, meet deadlines, prioritize assignments, and handle multiple projects or requests concurrently in a fast-paced, deadline-oriented environment.
Previous experience working as a team member, or a strong understanding of the importance of open communication and information sharing between team members.
Ability to travel as necessary and possess a valid U.S. driver’s license.

Nice To Haves

Certified quality engineer.
Food safety certification such as Hazard Analysis Critical Control Point (HACCP).
Exposure to manufacturing shop-floor and/or statistics and quality software.

Responsibilities

Develop and implement the plant action plan to meet corporate and customer quality and food safety standards and promote continuous improvement.
Collaborate with production teams to manage, maintain, and improve manufacturing quality and food safety systems, including shop-floor data collection, customer quality reporting, and quality checklists.
Facilitate and maintain environmental, health, and safety programs, including communications, employee training, and support for quality and safety audits.
Serve as the key point of contact for the EHS group and lead the plant health and safety team as requested.
Analyze production and incident data, conduct investigations, identify root causes and process improvement opportunities, and implement quality and safety protocols.
Serve as the lead quality contact for customers, address concerns, maintain knowledge of customer-specific expectations, coordinate testing and customer quality interactions, respond to audits and information requests, and help plant management turn customer satisfaction survey data into action plans.
Write programs and coordinate processes to maintain plant quality and food safety certifications and environmental permitting as needed.
Provide timely, usable cost-of-quality, product/process quality, and safety data collection and analysis for organizational improvement, including measures such as process capability, process control, Pareto analysis, and economic loss or improvement impact.
Manage plant product testing and ensure applicable quality measurement devices are properly calibrated and maintained, including gauges used for Gage Repeatability and Reproducibility (G R&R).
Document quality procedures and train supervisors and operators on quality processes.
Evaluate opportunities to improve plant performance and profitability as a member of the plant management team.