Quality Systems & Data Analyst

Burlington Medical•Newport News, VA

63d•Onsite

About The Position

The Quality Systems & Data Analyst is responsible for developing, maintaining, and optimizing the data systems that support complaint handling, RMA tracking, CAPA management, validation records, and ISO 9001 compliance activities. This role goes beyond data entry and reporting. It owns the structure, integrity, and performance of Quality-related data systems across one or more manufacturing sites.

Requirements

Bachelor’s degree in Engineering, Data Analytics, Quality, or related field
3–7 years experience in Quality Systems or Data Analytics within manufacturing
Strong proficiency in SQL
Strong proficiency in Excel (advanced formulas, pivot tables, macros)
Strong proficiency in Power BI / Tableau (or similar BI tools)
Familiarity with ISO 9001:2015 structure
Understanding of CAPA and 8D processes
Ability to read, write, and comprehend simple instructions in English.
Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
Ability to apply basic understanding to carry out instructions furnished in written, oral, or diagram form

Nice To Haves

Experience with QMS software platforms preferred

Responsibilities

Maintain structured databases for RMA, complaints, CAPA, validation, and FAI tracking
Develop scalable data models supporting multi-site operations
Configure and optimize QMS software workflows (if applicable)
Build structured intake and tracking tools for complaint handling
Ensure traceability and audit-ready record retention
Develop automated KPI dashboards (Power BI, Tableau, or equivalent)
Build SQL-based reporting queries where required
Maintain trending reports for RMA rate, CAPA aging, First Pass Yield (FPY), Cost of Quality (COQ), and Audit findings
Create executive-level and operational-level reports
Maintain controlled documented information in digital systems
Ensure data integrity aligned to ISO 9001:2015 requirements
Support internal and external audit preparation
Maintain audit trails and revision histories
Develop and maintain electronic workflow systems for 8D investigations, Corrective and preventive actions, and Validation tracking
Ensure CAPA status tracking with automatic escalation alerts
Support QE with data analytics during root cause investigations
Establish data validation controls
Perform periodic data audits
Ensure secure access controls
Maintain version control and backup integrity