Quality Systems, Compliance & Safety Manager

Tcom, L.P.•Columbia, MD

About The Position

The Quality Systems, Compliance & Safety Manager leads and optimizes the assigned Quality Systems, Compliance & Safety organization across TCOM, L.P. facilities. Reporting to the Director/Manager of Quality & Safety, the role provides independent assurance that company processes conform to applicable customer, aerospace, government-contract, statutory, regulatory, and internal requirements. The manager partners with Quality Operations and other functions to identify risk, improve system effectiveness, and protect employees, customers, products, and mission outcomes. The role leads personnel and cross-functional teams; establishes organizational roles, objectives, and competencies; supports enterprise strategy and resource planning; and develops measures and reports to monitor system effectiveness and results. It manages departmental budgets, labor plans, facilities, equipment, services, and capital needs. The manager maintains and improves the enterprise Quality Management System and safety programs, translates applicable standards and requirements into company processes, coordinates management reviews and audits, governs corrective action and supplier quality, and oversees calibration, product-safety, and occupational-safety programs. The position may be designated as the QMS management representative. It has authority to access relevant records and processes, initiate audits and investigations, require corrective-action responses, recommend containment or work stoppage, and escalate significant risks. The role partners with Quality Operations but does not normally own daily inspection staffing, routine product acceptance, operational Quality Engineering, MRB execution, or final release. The position works primarily in an office, with periodic entry into manufacturing, laboratory, supplier, and field environments. Travel to TCOM facilities, suppliers, customers, or program locations is required as needed. The role involves frequent interaction and coordination with employees and cross-functional groups, decision-making responsibility, and work under time pressure. Potential environmental exposures include noise, fumes, moving machinery, hazardous materials or equipment, temperature extremes, confined spaces, and work at height; required PPE, training, permits, and site controls must be used.

Requirements

Bachelor’s degree in engineering, Quality, Safety, or a related technical or scientific field; an equivalent combination of education and relevant experience may be considered.
Eight or more years of progressively responsible experience in Quality, compliance, safety, or regulated manufacturing.
At least three years leading employees, cross-functional teams, or major compliance programs.
Ability to lead and coordinate employees and cross-functional groups and to exercise judgment under time pressure.
Knowledge or experience relevant to applicable quality, compliance, safety, customer, statutory, regulatory, aerospace, and government-contract requirements.

Nice To Haves

Aerospace, defense, and government-contract experience.

Responsibilities

Lead assigned Quality Systems, compliance, supplier quality, calibration, product-safety, and occupational-safety personnel across TCOM facilities.
Define organizational structures, roles, responsibilities, authorities, and competency requirements; assign work and leadership roles.
Select, coach, develop, and evaluate employees; establish objectives, succession coverage, and qualified primary and backup process owners.
Create and lead cross-functional teams, resolve conflicts, manage change, and hold owners accountable for results.
Support Quality and Safety strategic planning and translate priorities into objectives, plans, measures, resource requirements, and improvement actions.
Identify stakeholder needs and align them with TCOM objectives; assess organizational risks and prioritize action according to business, product, employee, and mission consequences.
Adapt the QMS and safety programs for new facilities, acquisitions, technologies, products, contracts, and business processes.
Develop and maintain integrated plans for the assigned organization and ensure department and enterprise results meet established requirements.
Establish performance measures and trend analyses for QMS effectiveness, compliance, audits, corrective action, suppliers, calibration, product safety, and occupational safety.
Evaluate results against objectives, identify systemic or recurring issues, and ensure risks and improvement opportunities receive appropriate action.
Coordinate activities with Engineering, Operations, Supply Chain, Programs, Contracts, Human Resources, Business Development, Logistics, and other functions.
Provide complete, accurate, and timely reports and correspondence; escalate significant or intractable risks to the Director/Manager of Quality & Safety.
Develop and manage departmental budgets, labor plans, facilities, equipment, services, and capital requirements.
Estimate direct and indirect labor, material, travel, and other costs for proposals, new work, and capital projects affecting the organization.
Apply risk, schedule, and project-management methods to plan work, set priorities, and control Quality and Safety initiatives; recommend necessary resources and capital investments.
Maintain and continually improve the enterprise QMS, including policies, procedures, processes, records, and controls across applicable locations.
Map applicable AS9100, ISO 9001, ISO, AS, MIL, customer, statutory, regulatory, and government-contract requirements into TCOM's management system.
Serve as the QMS management representative when designated and coordinate management reviews, required inputs, actions, and records.
Establish and maintain a risk-based internal audit program; coordinate certification, customer, supplier, and government audits and ensure findings are effectively resolved.
Review proposals, contracts, purchase orders, statements of work, and new work for quality, compliance, inspection, documentation, reporting, and supplier flow-down requirements.
Maintain productive relationships with customers, registrars, suppliers, and government Quality representatives; coordinate responses to compliance inquiries and findings.
Govern root-cause and corrective-action processes, monitor recurring or systemic issues, and independently verify corrective-action effectiveness.
Use process mapping, performance measures, statistical methods, and trend analysis to evaluate effectiveness and identify risks and improvement opportunities.
Measure quality culture and coordinate related surveys, coaching, communications, and awareness programs.
Establish and facilitate an Enterprise Quality and Safety Council and maintain its actions, priorities, and follow-through.
Develop common enterprise metrics, normalize business-unit data, analyze trends, and prepare consolidated Quality and Safety reports for leadership review.
Establish supplier-selection, qualification, surveillance, rating, audit, and corrective-action criteria; monitor supplier performance with Supply Chain and Engineering.
Govern calibration and the Inspection, Measuring, and Test Equipment system, including traceability, intervals, records, out-of-tolerance response, and local execution requirements.
Establish and maintain product-safety governance, including hazard identification, risk assessment, investigation, action tracking, employee awareness, and escalation of significant concerns.
Participate in product and configuration-change governance to ensure quality, compliance, supplier, product-safety, and customer risks are evaluated.
Lead occupational health and safety programs, including workplace hazard assessment, inspections, training, incident and near-miss investigation, emergency preparedness, performance monitoring, and corrective-action follow-up.
Develop and maintain Quality Systems, compliance, audit, product-safety, occupational-safety, and assigned technical training plans aligned with business needs.
Ensure controlled documents and records are current, approved, accessible, retained, and protected from unintended use, alteration, or loss.
Serve as business-process owner for quality and safety information systems; technical system administration remains with IT or Business Systems.
Access relevant records and processes, initiate audits and investigations, require corrective-action responses, recommend containment or work stoppage, and escalate significant risk in accordance with TCOM procedures.
Partner with Quality Operations while preserving accountability boundaries; the position does not normally own daily inspection staffing, routine product acceptance, operational Quality Engineering, MRB execution, or final release.
Maintain a safe and efficient work environment and perform other assigned duties and responsibilities.
Use required personal protective equipment, training, permits, and site controls.