Manager, Food Safety & Quality Systems
About The Position
The Manager, Food Safety & Quality Systems serves as McDonald’s produce, potato and oil category expert on food safety and quality for the U.S. Food Safety & Quality Systems Team, part of the North America Supply Chain function. The role develops technical understanding and business insight across these supply chains and designs, maintains and improves food safety risk management systems to deliver safe, consistent food and protect the brand. The position oversees prioritized food safety and quality activities across suppliers, distributors and restaurants; promotes the FSQ strategy; manages issues; and drives continuous improvement in food safety and business-system performance. It works with supplier partners, cross-functional teams, operators and public health departments, and represents McDonald’s in industry benchmarking. The role also supports the department’s strategy and scorecard, uses global and U.S. databases, and applies data analysis and interpretation to achieve customer and business outcomes. Supplier-site travel is approximately 10%.
Requirements
- At least 7 years of experience in food safety and quality, preferably in agriculture or the produce category.
- Bachelor’s degree required, preferably in food science, chemistry, biology, agriculture or a related field.
- Ability to build trust and credibility as a business partner, leveraging subject-matter expertise with suppliers, cross-functional partners, operators (franchisees) and industry stakeholders.
- Ability to assess food safety and quality supply-chain risks and develop mitigation plans.
- Ability to influence stakeholders and proactively manage expectations through effective communication.
- Demonstrated Power BI fluency and ability to build data dashboards.
- Ability to adapt to new technologies and systems.
- Ability to communicate and tell stories effectively for technical experts through senior leadership.
- Demonstrated passion and commitment to coaching and developing others.
- Proficiency in Excel.
Nice To Haves
- Experience in the agriculture or produce category.
- Degree in food science, chemistry, biology, agriculture or a related field.
- Desire to develop generative and agentic AI skills and embrace AI tools.
Responsibilities
- Develop technical understanding and business insight of the produce, potato and oil supply chains to provide continuously improving food safety solutions.
- Design, maintain and improve food safety risk management systems, focusing on outcomes meaningful to customers and the business.
- Manage, oversee and deploy prioritized food safety and quality activities across produce, potato and oil suppliers, distributors and restaurants.
- Communicate and promote the FSQ strategy across the 3LS system to influence change, manage issues and improve food safety and business-system performance.
- Benchmark within and outside the system, represent McDonald’s on industry issues, and identify and integrate best-in-class practices.
- Travel to supplier manufacturing sites and collaborate on food safety and quality improvement plans, sharing best practices across the category and system.
- Contribute to the development, support and execution of the department’s FSQ strategy and scorecard measurements.
- Contribute as a member of the U.S. Supply Chain Manager Team and across U.S. and global business activities.
- Engage with local, state and federal public health departments and other stakeholders.
- Maintain and use global and U.S. databases, including OnPoint and the Product Incident Database, and be accountable for tracking tool development and enhancement.
- Enable processes and ways of working that drive results and meet or exceed customer needs.
- Assess food safety and quality supply-chain risks and develop mitigation plans.
- Use external networking and benchmarking learnings to drive continuous improvement.
- Build data dashboards and communicate insights effectively to audiences ranging from technical experts to senior leadership.
- Coach and develop others.
Benefits
- Comprehensive health insurance, including medical, prescription drug, mental health, dental and vision coverage.
- Life insurance.
- Bonus eligibility based on individual and company performance.
- Eligibility for stock or other equity grants through the long-term incentive plan.
- Sabbatical program.
- Tuition assistance.
- Flexible work arrangements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
