Quality Support Specialist - WA

Redwood Family Care Network•Olympia, WA

4d•Hybrid

About The Position

SAILS Washington is seeking a Quality Support Specialist to ensure services are delivered in line with program designs, Titles 17 and 22, and Redwood Family Care Network's exceptional standards. This role is responsible for designing, developing, and delivering training programs to Sails Washington employees to ensure maximum adherence to regulations, policies, and procedures. The specialist will maintain operational quality processes through audit/inspection processes, identify service issues, lead training initiatives, make recommendations for service improvement, and coordinate resources. SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs, with a zero-tolerance stance on abuse and neglect. The company is committed to the health and safety of the individuals they support and seeks employees who share their mission, vision, and core values.

Requirements

Minimum Education: Bachelor’s degree preferred.
Minimum Experience: Must have minimum two (2) years directly related experience in IDD field with training/teaching/auditing.
First Aid / CPR / CPI
Must be willing and able to travel.
Knowledge of state and federal laws, Title 17 and 22, Individual Program Plans, person-centered practices, behavior modification programming, regional centers audit practices, and various program types and therapeutic modalities.
Technical proficiency, time management and multi-tasking skills, leadership skills, analytical skills, strong written and communication skills, advanced training and presentation skills, independent judgment and decision-making skills, critical thinking, active listening, and demonstration of emotional intelligence.
Proven ability to lead by example and foster mentoring relationships. Creative ability, writing proficiency and visual graphics design. Ability to create momentum and foster organizational changes. Ability to combine industry knowledge with outstanding verbal, written, presentation and computer skills to achieve meaningful results.

Responsibilities

Ensure quality assurance and compliance across all Sails Washington locations via monthly, quarterly, and annual quality assurance audits
Provide thorough written audit reports and reviews of Sails Washington programs
Ensure that programs implement corrective and preventive investigations and action plans in response to all incidents and audits, in a timely manner.
Maintain a thorough knowledge and understanding of applicable State and Federal Regulations, Regional Center Guidelines, and Sails Washington policies and procedures. Leads the practical interpretation and implementation of State and Federal Regulations, our funding soucrces Guidelines, and Sails Washington's policies and procedures to ensure that all site activities are compliant. Ensure that documentation and records are compliant.
Use audit findings and current industry knowledge to inform the introduction of new or improved training resources and enhanced training initiatives.
Research, develop, write and present effective training materials to any and all levels of employees using a full variety of media
Participate in performance improvement activities and ensure service quality through care coordination
May oversee a team of quality assurance coordinators and/or trainers to aid in the dissemination of best practices.
Exemplify the desired Sails Washington's culture and philosophies of the organization
Participate in and perform additional quality assurance, training, or compliance projects as required

Benefits

Medical, Vision and Dental Insurance
Voluntary Short-term and Long-term Disability
Employee Assistance Program (EAP)
Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance
Accrued Paid Time Off
Unlimited Peer Referral Program
On-Demand Pay!!
Working Advantage employee discount program
Health Savings Account (HSA)
Flexible Savings Account (FSA)
401(K)
Capella University Discount
Comprehensive benefits options include medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance.
HSA, Health Care FSA and Dependent Care FSA
EAP (Employee assistance program)
Employee discount program
PTO (Paid time off)
Dayforce Wallet Daily Pay
Pre-Tax 401(k)
After-Tax Roth
Tuition discount through Capella University