Quality Support Representative

R.S. Hughes•Marietta, GA

10d•$29•Onsite

About The Position

The Quality Support Representative provides frontline support to the quality assurance function within the distribution center environment. This role supports compliance documentation, customer-facing quality activities, export functions, and calibration program coordination. This position works under direct supervision and serves as an entry-level gateway into the Quality department.

Requirements

High school diploma or GED equivalent required; Associate degree in a technical or business discipline preferred; or equivalent combination of education and experience.
0–2 years of experience in a quality, compliance, supply chain, or administrative role.
Basic understanding of product compliance frameworks (RoHS, REACH) and export documentation.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook); comfortable with web-based portals and data entry systems.
Strong attention to detail with a demonstrated commitment to accuracy and timeliness.
Clear written and verbal communication skills; professional demeanor when interfacing with customers.

Nice To Haves

Familiarity with ISO 9001 quality management system requirements.
Experience working with customer-facing quality portals or supplier compliance platforms.
Knowledge of electrostatic discharge (ESD) handling procedures for electronic components.
Bilingual (English/Spanish) a plus.

Responsibilities

Complete customer surveys and other customer-requested quality documents, excluding quality agreements.
Prepare and submit product compliance declarations including RoHS, REACH, Conflict Minerals Reporting Template (CMRT), and other applicable declarations as required.
Coordinate and schedule calibration activities for measurement and test equipment at assigned warehouse locations; maintain calibration logs and follow up on overdue items.
Host on-site customer audits, serving as a point of contact for audit logistics and documentation; escalate technical items to Q2/Q3 as appropriate.
Maintain familiarity with the supplier corrective action (SCAR) process to support Q2 and Q3 with data gathering and documentation as needed.
Track and maintain customer scorecard data; compile and distribute scorecard reports on a regular cadence to Quality leadership.
Complete customer corrective action responses for assigned accounts, coordinating with relevant internal stakeholders to gather supporting information.
Develop familiarity with internal audit processes, procedures, and documentation standards in preparation for expanded audit responsibilities.
Support export approval activities, ensuring documentation packages are complete and submitted in compliance with export control requirements; escalate regulatory questions to Q2/Q3.
Maintain quality records, compliance documentation, and correspondence in an accurate and organized manner.
Adhere to all applicable safety, ESD, and regulatory handling protocols relevant to the distribution environment.
Perform other duties as assigned by Quality leadership.