Quality Support Advocate

Arconic • Bettendorf, IA

9h • Onsite

About The Position

The Quality Support Advocate provides delegated source inspection and connects customer quality requirements to the shop floor across all shifts. The role ensures compliance with metal integrity standards, including conductivity, thermal processing, and quenching. It evaluates in-process material and determines whether it passes or is scrapped based on surface quality, metal integrity, traceability, and other key quality requirements. The position also serves as a Quality Help Chain for teams throughout the facility.

Requirements

• High school diploma or GED from an accredited institution.
• Minimum of 5 years of manufacturing experience.
• U.S. person status is required due to ITAR requirements. ITAR defines a U.S. person as a U.S. citizen, U.S. permanent resident, political asylee, or refugee.
• Must be legally authorized to work in the United States. Employment eligibility verification is required at hire; visa sponsorship is not available.

Nice To Haves

• Bachelor's degree from an accredited institution.
• Aluminum manufacturing experience and a basic understanding of different aluminum alloy compositions.
• Work experience and knowledge of lean manufacturing principles and concepts (ABS) used to achieve business results.
• Excellent problem-solving skills and out-of-the-box thinking.
• Results-oriented approach and ability to respond quickly.
• Effective listening skills.
• Experience working in a union environment.

Responsibilities

• Interpret multiple customer quality requirements across all product categories.
• Evaluate and disposition processing records for compliance with metallurgical standards.
• Drive Customer Satisfaction Score (NPS) through effective communication and problem-solving of customer issues.
• Apply in-depth knowledge of industry surface standards.
• Provide delegated source inspection and connect customer quality requirements to the shop floor across all shifts.
• Ensure compliance with metal integrity standards, including conductivity, thermal processing, and quenching.
• Disposition in-process material as PASS or SCRAP based on surface quality, metal integrity, traceability, and other key quality requirements.
• Serve as the Quality Help Chain for teams throughout the facility.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED