Quality Supervisor

Profile Products LLC•Monticello, GA

About The Position

The Quality Supervisor ensures the Conover plants produce products that meet or exceed customer expectations and that site-wide best practices are followed. The role helps ensure equipment and processes operate at optimal levels and meet organizational needs. It coordinates quality processes and improvements from raw materials through finished goods, with the goal of reducing defects and minimizing or eliminating customer complaints. The position maintains quality procedures, work instructions, controlled documentation, training records, quality-control records, lab supplies, and product retains. It supports the Quality Manager with complaint investigations and root cause analysis, product testing, third-party testing and certification, and quality issues involving products or packaging. The supervisor also performs process audits, batch testing, equipment calibration and maintenance, lab testing for other departments as needed, and research and development testing related to erosion control and horticulture. The role may involve local travel for process audits and may require more than 40 hours per week.

Requirements

3–5 years of QA/QC experience in a manufacturing environment.
At least 3 years of relevant leadership experience.
Experience working with a quality management system (QMS) in a manufacturing environment.
Excellent verbal and written communication skills.
Ability to build and maintain relationships with people of varied personalities and backgrounds.
Ability to multitask, prioritize, and manage time effectively.
Strong PC skills, including proficiency with Microsoft Office products.
Self-motivated and detail-oriented, with strong accuracy regarding product specifications.
Strong listening and critical-thinking skills.
Ability to remain calm in a fast-paced, high-volume environment.
Ability to read, write, and speak English.
Ability to meet the stated physical demands, including lifting and/or moving up to 50 pounds.

Responsibilities

Maintain site standard quality procedures, work instructions, controlled forms and documentation, and training records.
Assist the Quality Manager with root cause analysis of customer complaints, product testing, reporting third-party testing and certification, and coordination with production and warehouse personnel on product or packaging quality issues.
Ensure manufactured products meet company finished-product, quality, and safety expectations, as well as customer and legal requirements.
Support quality sample management.
Perform internal manufacturing-process audits and support process audits as needed; some local travel is required.
Maintain accurate and current records of quality-control activities.
Perform lab testing for other departments when necessary.
Test, monitor, and report quality from production batches.
Test, calibrate, and maintain equipment used for quality checks.
Maintain lab records, supplies, and product retains for Quality, Technical, and R&D departments.
Help manage the rework program to reduce overall scrap rates.
Procure and maintain certificates of analysis (COAs) for raw materials and finished goods.
Perform R&D testing for erosion control and horticulture.
Perform other duties as assigned.