Supervisors of Production Workers - EXP - CARRJP00003244 - Charlotte, NC - 1st shift

Wilson•Charlotte, NC

7d•Onsite

About The Position

The Quality Supervisor leads manufacturing quality execution in a high-volume production environment. This role supervises quality auditors, inspectors, and technicians; ensures compliance with quality management systems and inspection standards; supports production quality performance; and drives resolution of quality issues through structured problem-solving and corrective action. The position partners with Operations, Manufacturing Engineering, Supplier Quality, Product Engineering, Materials, and Customer Quality to improve First Pass Yield (FPY), reduce defects, prevent escapes, and strengthen quality system compliance. It plays a key role in protecting customers, improving process capability, and fostering accountability and quality ownership. The position is 100% onsite on the first shift, Friday through Sunday, from 6:00 AM to 6:30 PM. Overtime is required.

Requirements

Bachelor's degree in Engineering, Quality, Manufacturing, Operations, or a related field.
At least 5 years of manufacturing quality experience.
At least 1 year of leadership, supervisory, lead auditor, or team leadership experience.
Experience with root cause analysis and corrective action methodologies.
Knowledge of manufacturing quality systems and inspection processes.
Strong analytical, communication, and problem-solving skills.
Ability to support multi-shift manufacturing operations.

Nice To Haves

At least 8 years of manufacturing quality experience.
Experience in HVAC, automotive, industrial, or high-volume manufacturing environments.
Knowledge of ISO 9001 quality systems.
Experience managing NCR, MRB, CAPA, and containment processes.
Experience with SAP, MES/ATOM, Power BI, or other manufacturing systems.
Lean Manufacturing and Six Sigma training or certification.
Experience leading quality teams through audits, product launches, and customer issue resolution.

Responsibilities

Lead and develop quality auditors, inspectors, and technicians through performance expectations, coaching, training, and employee development.
Ensure consistent execution of inspection processes, quality standards, and containment activities, and promote accountability across shifts and production areas.
Support workforce planning, staffing, training, and employee engagement initiatives.
Lead daily quality reviews and escalation processes; support immediate containment in production areas when quality issues occur.
Ensure proper execution of quality holds, quarantine processes, and nonconforming material controls; manage NCR, MDR, MRB, and quality disposition activities.
Coordinate responses to customer-impacting quality events and communicate status to leadership.
Ensure compliance with Carrier quality policies, ISO requirements, customer standards, and internal procedures.
Support internal audits, layered process audits, and customer audits; maintain inspection records, quality documentation, and traceability.
Verify adherence to control plans, PFMEAs, inspection standards, work instructions, and quality alerts; drive closure of audit findings and corrective actions.
Lead structured problem-solving using methods such as 8D, A3, 5 Why, Fishbone, and Pareto Analysis.
Investigate defects, escapes, warranty claims, and recurring process failures; ensure corrective and preventive actions are implemented, verified, and sustained.
Partner with Engineering and Operations to eliminate root causes and improve process capability.
Monitor and improve FPY, defect rates, customer escapes, cost of poor quality, audit findings, NCR/MRB aging, scrap, and rework.
Develop and execute improvement plans for underperforming areas and lead continuous improvement initiatives that improve quality, productivity, and process discipline.
Support new product introductions, process changes, and launch readiness activities.
Partner with Operations leadership to balance production needs with quality requirements; work with Supplier Quality on incoming material concerns.
Support Manufacturing Engineering with process validation, troubleshooting, and mistake-proofing initiatives.
Collaborate with Customer Quality on field issues, customer complaints, and corrective action implementation; facilitate communication between quality teams and production leadership.
Promote a safety-first culture and compliance with EHS requirements; participate in safety investigations and risk mitigation activities.
Foster accountability, urgency, ownership, and continuous improvement, and reinforce Carrier Way behaviors.