About The Position
The Quality Supervisor directs, coordinates, and reviews the activities of Packout Operators, Quality Control (QC) Inspectors, and Out of Box Audit (OBA) Inspectors to ensure internal and external customer needs are met. The role leads recruitment, retention, employee development, performance management, and communication for the team, while driving continuous improvement in operational metrics and supporting organizational goals. The supervisor manages shift coverage, participates in On Time Delivery meetings, trains and evaluates staff on customer requirements and industry standards, and may backfill Packout, QC, or OBA roles as needed. The position also reviews quality reports, identifies process gaps, conducts process and 5S audits, monitors work output, and supports inspection-related questions. The role requires adherence to safety, health, and company security procedures.
Requirements
- Bachelor's degree.
- 5–6 years of related experience.
- Previous supervisory experience.
- Training in IPC-A-610, J-STD-001, and other relevant industry standards and specifications.
Responsibilities
- Direct, coordinate, and review the work of Packout Operators, QC Inspectors, and OBA Inspectors.
- Recruit, interview, and hire QC, Packout, and OBA personnel, and communicate candidate criteria to recruiters.
- Monitor turnover, identify improvement opportunities, and implement appropriate retention improvements.
- Identify team and individual strengths and development needs, and create or validate training curricula.
- Set measurable goals and evaluate individual and team performance, including operational metrics, project timelines, training documentation, attendance, role knowledge, and personal development.
- Collect feedback from Line Managers, Quality Engineers, Workcell Managers, peers, and team members; provide coaching and counseling based on feedback.
- Complete team member evaluations on time, recognize accomplishments, and ensure recognition and rewards are managed fairly and consistently.
- Drive continuous improvement in operational metrics and support organizational goals.
- Coordinate team activities and maintain focus during periods of high demand or operational challenges.
- Facilitate clear verbal and written communication and encourage staff input.
- Create QC, Packout, and OBA shift coverage schedules that use resources effectively while considering employees' best interests.
- Participate in On Time Delivery meetings according to the current Jabil structure.
- Train and evaluate personnel on customer requirements to ensure effective and efficient QC, Packout, and OBA operations.
- Train OBA personnel according to industry specifications, standards, and customer requirements so OBA represents the external customer perspective.
- Train QC personnel according to industry specifications, standards, and customer requirements to minimize customer escapes.
- Backfill Packout Operator, QC Inspector, or OBA Auditor duties when needed.
- Run OMI, DPM, and other quality reports and analyze data to identify process gaps related to customer requirements.
- Monitor process health through periodic process audits with support from OBA Auditors.
- Coordinate 5S audits with OBA staff.
- Conduct periodic personnel performance reviews and complete related documentation.
- Monitor departmental work output and provide support for inspection questions and issues.
- Promote a positive attitude and active involvement in daily responsibilities.
- Follow applicable safety and health rules and regulations and comply with company security procedures.
- Directly manage employees, including hiring, termination and/or pay decisions, and performance management.
Benefits
- Medical, dental, prescription drug, and vision insurance with HRA and HSA options.
- 401(k) match.
- Employee Stock Purchase Plan.
- Paid Time Off.
- Tuition reimbursement.
- Life, AD&D, and disability insurance.
- Commuter benefits.
- Employee Assistance Program.
- Pet insurance.
- Adoption assistance.
- Annual merit increases.
- Community volunteer opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
