Quality Supervisor

Land O'Lakes•Websterville, VT

7d•$70,800 - $106,200•Onsite

About The Position

Under direction of the Quality Assurance Manager, the Quality Assurance Supervisor is responsible for supervising and directing Quality Assurance Technician personnel across all schedules and shifts, while working closely with the Production and the Quality Teams to identify, solve, and prevent issues affecting quality and food safety. Responsible for assisting the Quality Assurance Manager and the rest of the Vermont Creamery Management Team in the continuous improvement of the quality system for BRCGS, EQMS, and regulatory compliance. A key position within the Vermont Creamery Quality Assurance Team, the Quality Assurance Supervisor provides expertise and support to the Operations Team and Plant Management Team, fostering a cross departmental food safety, quality, and compliance culture.

Requirements

Bachelor’s Degree in Food Science, Microbiology or other related fields.
Experience with GFSI audit schemes (BRCGS, SQF, FSSC 22000, etc.) is required.
Experience in lab and quality program management required.
Strong leadership skills, problem solving skills and decision-making skills
Strong Microsoft Office, word processing, data entry skills, and statistical analysis skills required
Must be able to perform mathematical calculation and analysis
Ability to conduct and interpret lab analysis
Must be able to handle multiple assignments
Must be precise, accurate and well organized
Must be able to perform in a demanding, fast-paced environment
Excellent communicator, influencer, and negotiator, to work cross-functionally with multiple departments and leadership levels
Intelligent, fast-learner, strategic and innovative thinker, agile, and comfortable with continuous change

Nice To Haves

Knowledge of regulatory requirements for dairy manufacturing is preferred.
PCQI and HACCP certifications strongly preferred

Responsibilities

Direct and coordinate the activities of the Quality Assurance Technicians including timecard approval
Assure engagement and completion of all Vermont Creamery proficiency testing for microbiological and analytical testing
Assure laboratory safety and good laboratory practices
In conjunction with the Quality Assurance Manager, disposition non-conforming product and equipment in a timely manner
With the assistance of the Quality Assurance Technicians, react and respond to quality and food safety issues in the production area. Assist with investigation and incident resolution
Coordinate, manage and assist in collection of environmental monitoring swabs
With the assistance of the Quality Assurance Technicians, perform verification on finished goods documentation to ensure that each finished good lot meets positive release criteria
Plan and establish work schedules and coverage in the event of planned and unplanned absences of QA Technicians
Lead the Vermont Creamery Internal Auditing Team in conducting monthly internal GMP audits. Track, trend, document, and coordinate resolution of audit findings
Lead consumer complaint investigations. Track and trend consumer complaints
Supports the compliance for BRCGS while supporting continuous improvement for Quality metrics/Key Performance Indicators (KPI) in their area of responsibility
Supports quality improvement initiatives (e.g. consumer complaints, product defect reduction) within the plant
Ensures compliance with all regulatory and Vermont Creamery guidelines pertaining to safety, health, and environmental
Ensures that a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in designated areas
Implement, maintain, and improve the Vermont Creamery CAPA prerequisite program
Investigates and analyzes incidents to identify trends in product quality and food safety information. Initiates corrective actions and communicates findings as appropriate
Uses root cause analysis and continuous improvement tools to help isolate and resolve quality and food safety issues
Manage Kosher, non-GMO and GFCO certifications