Quality Supervisor

Dreyer's Grand Ice Cream•Bakersfield, CA

7d•$77,000 - $91,000•Onsite

About The Position

The Quality Supervisor ensures compliance with food safety regulations, monitors production processes, and implements quality control measures to maintain the highest standards in ice cream production. They work closely with production, R&D, and regulatory teams to ensure consistency and excellence in the final product.

Requirements

CPMU reduction
Respect of GMP and distribution of the “lesson learnt “
Reduction of pallets on holds
Reduction of food safety incidents
Being on the shop floor making ice-cream
Drive improvements from benchmarking improvements
Deploy QA standards
Achieve QA targets defined at market level (CPMU, RFT, CRQS…)
Hold program
Net Content execution
Stay committed to responsibilities from start to finish
Make sound decisions and get into the right level of detail
Apply resources to initiatives that add growth, improve efficiencies, or reduce waste
Choose transparency over convenience, even if it means difficult conversations
Set clear roles and responsibilities, enabling everyone to exercise appropriate initiative and judgment
Speak up when you see something that does not align to our values and policies
Strive to continuously improve and innovate to exceed expectations
Value feedback from others and encourage open dialogue to understand how we can improve
Learn from both successes and failures
Ensure decisions are based on what’s best for the whole business
Practice inclusion by seeking diverse perspectives
Treat everyone with fairness and respect

Responsibilities

Developing high quality standards and ownership across value chain
Lead by example to carry out all duties and specific responsibilities
Promote the culture change towards behavioral quality improvements
Provide expertise to operations for promoting and executing quality to provide customers with exceptional ice cream experience
Direct and supervise the quality specialists and quality techs to ensure daily activities promote production of quality ice cream products on the lines
Partner with operations management on key quality checks to be completed by line operators. Checks need to be evaluated periodically to ensure they are in line with hold and complaint data.
Manage quality hold program and partner with operations to complete lesson learnt (root cause) and implement corrective action identified. Provide trend data to demonstrate effectiveness of corrective action implementation.
Provide leadership on customer complaint reduction by partnering with operations on strategies to reduce complaints by using complaint trend data to prioritize actions.
Oversee and provide leadership on the net content to establish facility specific rules to ensure compliance to both volume and weight targets
Provide support to TAG on new product launches or formulation when requested.
Identify, communicate to plant operations and apply “Best Practices” within the facility or from the broader network.
Drive improvements and monitor Quality Metrics/KPI's at the facility
Represent The Froneri Way of working through the behaviors and characteristics in our Operating Model and Core Values
Challenge all departments on quality and food safety related
Provide support to GMP and HACCP, FSMA FSP compliance through out the facility, by coaching operators when on the floor and promoting minimal water use during production.
Ensure compliance to internal and external audits i.e. FSSC 22000/Market audits
Provide support to local, State and Federal agencies when requested by local quality management
Drive Monthly reviews of KPI’s and contribute towards meeting the yearly business goals for the facility.
Monitor and assess performance of the quality systems, report their effectiveness to management and implement actions for improvement