Quality Specialist

Koch • Brunswick, GA

5d

About The Position

Georgia-Pacific Cellulose LLC is seeking a Quality Specialist to join its Corporate Quality team. The role supports Quality Operations at Brunswick Cellulose and provides Infor M3 support across Brunswick Cellulose, Leaf River Cellulose, and Alabama River Cellulose. The position calls for a proactive, self-motivated team member who embraces Principle-Based Management, continuous improvement, operational excellence, customer focus, collaboration, and integrity.

The Quality Specialist manages customer claim communications and investigations, prepares claim and quality performance reports, and supports product safety and the ISO 9001 Quality Management System. The role also manages the pest control program under the Quality Manager’s direction, maintains required Infor M3 updates, and supports onsite internal, external, and visitor audits. Travel of up to 20% may be required to support mill and customer needs.

Requirements

• At least 3 years of relevant work experience in quality, customer service, manufacturing operations, or a related field.
• Experience with technical writing and documentation.
• Experience using Microsoft Word, Excel, PowerPoint, and Teams for documentation, reporting, presentations, and cross-functional collaboration.
• Experience using business, production, or operations software applications, with the ability to learn new systems.
• Ability to travel up to 20% to support mill and customer needs.

Nice To Haves

• Bachelor’s degree.
• Experience in the pulp and paper industry.
• Experience creating and analyzing complex spreadsheets using capabilities such as pivot tables, automated reporting, and data visualization.
• Experience in an industrial or manufacturing environment.
• Root Cause Analysis experience.
• ISO and/or Quality Management System (QMS) experience.

Responsibilities

• Communicate customer claim information clearly and concisely to customers and cross-functional teams, in writing and verbally.
• Independently prioritize and monitor customer claim investigations through resolution, including timely follow-up, attention to detail, and complete documentation.
• Research and provide information to support effective claim investigations.
• Prepare weekly reports tracking claim resolution for Operations, Logistics, and Commercial Services.
• Gather and analyze data for monthly and quarterly business claim reports and presentations.
• Prepare monthly Quality Metric Performance reports to provide visibility into business quality performance.
• Promote continuous improvement and contribute to an effective, high-performing, respectful team environment.
• Communicate across organizational levels, constructively challenge ideas, and recommend improvements to drive alignment and shared accountability.
• Serve as the day-to-day steward of the Product Safety system.
• Partner with the Quality Manager on day-to-day ISO 9001 Quality Management System activities, including work supporting transition to the applicable updated standard.
• Manage the pest control program under the direction of the Quality Manager.
• Use Infor M3 to track and maintain required daily changes and monthly updates in partnership with the Quality Manager.
• Support onsite internal, external, and visitor audits.

Benefits

• Medical, dental, and vision coverage.
• Flexible spending and health savings accounts.
• Life insurance, accidental death and dismemberment (ADD) coverage, and disability coverage.
• Retirement benefits.
• Paid vacation/time off.
• Educational assistance.
• May include infertility assistance, paid parental leave, and adoption assistance, subject to applicable eligibility criteria and geographic variation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed