Quality Specialist

MAU•Beech Island, SC

4d•Onsite

About The Position

The Quality Specialist provides team leadership and management to help MAU associates supporting a client facility meet safety, quality, delivery, cost, and talent-building objectives. The role supervises MAU staff assigned to specific assets, supports production-based work scheduling, serves as a subject matter expert in processes and continuous improvement, ensures work meets standards, and helps maintain compliance with applicable laws and customer requirements. The position also manages raw materials with critical process variables that must be controlled. The Quality Specialist leads and supports associates across the mill, sustains Leader Standard Work, and provides coaching, training, and mentoring. The role handles conflict resolution, safety and personnel incident reporting, security compliance, post-accident reports, drug screens, cost and workforce management, continuous improvement, customer service, material damage or shortage investigations, employee attendance counseling, payroll/KRONOS, and daily problem solving. The position participates in client meetings, fulfills special customer requests, and may operate a lift truck to support daily tasks. The role directs the activities of 15 to 50 hourly MAU associates. Work takes place in customer facilities, including administrative areas and manufacturing or warehouse settings. Conditions may involve process manufacturing equipment, heavy power industrial vehicles, hot or cold non-air-conditioned environments, and GMP clean rooms. Occasional travel may be needed, limited to less than 25 miles per month. The position may require walking up to 8 miles daily and lifting up to 50 pounds, with or without reasonable accommodation.

Requirements

Bachelor’s degree, or a high school diploma/GED with 3 years of applicable experience.
Communication proficiency.
Customer/client focus.
Problem solving and analysis.
Time management.
Project management.
Decision making.
Leadership.
Teamwork orientation.
Results driven.
Ethical conduct.
Personal effectiveness/credibility.
Ability to walk up to 8 miles daily, with or without reasonable accommodation.
Ability to lift up to 50 pounds, with or without reasonable accommodation.

Nice To Haves

Lean Greenbelt.
Root cause analysis training.
Forklift experience.

Responsibilities

Provide supervision of MAU staff assigned to specific assets on rotating-shift operations.
Schedule work according to production needs.
Serve as a subject matter expert in processes and continuous improvement.
Ensure processes are completed to standards and comply with applicable federal, state, and local laws.
Manage raw materials with critical process variables that must be controlled.
Provide leadership to associates across the mill and support Leader Standard Work.
Assist with conflict resolution between employees and the customer, and among employees.
Coach, train, and mentor MAU employees within the department.
Report on-shift safety issues, injuries, property damage, and personnel incidents.
Maintain security compliance; issue post-accident reports and drug screens.
Supervise with safety as the top priority.
Control costs and manage the workforce to support profitability and customer needs.
Participate in continuous improvement projects to improve operational excellence and reduce costs.
Provide outstanding customer service.
Investigate material damage and material shortages.
Ensure compliance with GMP, dress code, and MAU policies.
Update communication boards and address issues identified as “Red.”
Perform employee attendance counseling and maintain payroll/KRONOS.
Participate actively in Simple Problem solving.
Serve as a key resource during daily client meetings and perform special customer requests.
Support daily tasks by operating a lift truck if needed.
Direct the activity of 15 to 50 hourly MAU associates.