Quality Specialist

WESTERN WAYNE FAMILY HEALTH CENTERS•Dearborn, MI

About The Position

The Quality Specialist helps facilitate patient preventive care visits and supports Western Wayne Family Health Center in meeting and exceeding quality-of-care indicators, including HEDIS, UDS, Meaningful Use, and other measures. The role supports the Quality Director and Quality Specialist in ensuring quality health care is provided to patients. The position compiles data on clinical performance measures, conducts patient outreach to arrange needed services, and performs periodic quality audits and reviews, including medical record audits for immunization and other preventive-services compliance. It assists with monitoring Patient Centered Medical Home, HEDIS, UDS, and Meaningful Use reporting and participates in Quality Improvement initiatives. The Quality Specialist uses data-collection results to improve existing practices and programs, connects outreach goals and objectives to organizational goals, and prepares monthly reports for review with the Quality Director and Quality Specialist. The role also learns technologies related to practice management and electronic medical record systems and reporting tools, plans and completes duties with minimal supervisory direction, and collaborates with staff to support continuous quality improvement and the development and implementation of initiatives.

Requirements

Bachelor’s degree in health sciences or business, or a bachelor’s degree with five years of experience in relevant fields.
At least two years of administrative experience, including one year of experience in a health care organization.
Ability to maintain composure under stressful conditions.
Ability to maintain accurate records and prepare work-related reports and correspondence.
Knowledge of organizational policies and procedures.
Knowledge of fiscal management practices and human resource management techniques.
Knowledge of health care administration systems.
Knowledge of governmental regulations and reimbursement requirements.
Knowledge of computers, systems, applications, and data analytics.
Planning, organizing, and supervisory skills.
Initiative, judgment, problem-solving, and decision-making skills.
Ability to develop and maintain effective relationships with medical and administrative staff, patients, and the public.
Strong data analytics skills with Excel, Azara, and Epic.

Nice To Haves

Data hygiene experience is strongly preferred.

Responsibilities

Support the Quality Director and Quality Specialist in duties that help ensure quality health care is provided to patients.
Compile data on clinical performance measures identified by the Quality Director and Quality Specialist.
Conduct written and telephone outreach to patients needing services, notify them of needed services, and facilitate appointment scheduling.
Conduct periodic quality audits and reviews, including medical record audits for immunization and other preventive-services compliance.
Assist with monitoring Patient Centered Medical Home, HEDIS, UDS, and Meaningful Use reporting.
Participate in Quality Improvement initiatives.
Use data-collection results to improve and update existing practices and programs.
Align outreach program goals and objectives with organizational goals and objectives.
Generate monthly reports for discussion, review, and follow-up with the Quality Director and Quality Specialist.
Learn technologies related to practice management, electronic medical record systems, and reporting tools.
Plan and complete job duties with minimal supervisory direction.
Collaborate with staff on quality principles and the importance of meeting and exceeding quality standards.
Coordinate with ongoing processes to support continuous quality improvement.
Oversee the continued development and implementation of initiatives.