Quality Specialist

NISC•Cedar Rapids, IA

24d•Hybrid

About The Position

NISC is seeking a Quality Specialist to work with software engineering, product, quality assurance, and software support teams to help ensure software quality and functionality requirements are met. The successful candidate is dedicated to quality and can remain flexible and productive in a fast-paced environment. The position is hybrid and based at one of NISC’s offices in Cedar Rapids, Iowa; Lake Saint Louis, Missouri; or Mandan, North Dakota. Employees must work from an office at least three days per week, including Tuesday and Wednesday; the third required office day is selected with the supervisor. The role may require travel as necessary to meet its goals and objectives.

Requirements

Basic knowledge of quality assurance testing and automated testing tools, including mobile testing.
Basic troubleshooting ability.
Basic knowledge of business-related software applications and services.
Basic knowledge of NISC’s technology stacks.
Basic knowledge of the utility or broadband industries.
Basic knowledge of project management processes and theory.
Basic verbal and written communication skills.
Excellent telephone and email etiquette and the ability to deal effectively with Members/Customers.
Basic research and problem-solving skills.
Strong attention to detail.
Basic ability to organize and prioritize.
Basic ability to set and manage internal and external Member/Customer expectations.
Basic ability to demonstrate initiative and accountability.
Basic knowledge of software and software integrations.
Ability to travel as often as necessary to meet the goals and objectives of the position.
Ability to see and communicate, maintain a stationary position, move, and operate computer keyboards or office equipment.

Nice To Haves

Bachelor’s degree in Computer Science, Information Technology, a business-related field, or equivalent practical experience.

Responsibilities

Assist with and perform basic testing tasks to verify that software changes meet design specifications and total quality management standards.
Research, test, and report results of testing scenarios.
Write release notes and documentation for new system enhancements.
Participate on design teams regarding product enhancements.
Test system documentation and suggest edits or enhancements as necessary.
Answer basic questions about application screens and processes for which the role is responsible for testing.
Communicate product issues to developers and software engineers.
Gather and interpret source materials, including design and test specifications, design diagrams, and schematics.
Use generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the role.
Demonstrate commitment to NISC’s Statement of Shared Values.
Perform other duties as assigned.