Quality Specialist, Service Operations

The job overview for this position is that the QA Specialist will work under the Manager of Quality and Training in the Service Operations Team at Cohere Health. They will be responsible for implementing quality measurements, scoring, and performance improvement data to enhance operational efficiency and exceed industry standards. The QA Specialist will provide support to all functions within the Quality department and will be expected to manage both short- and long-term projects, as well as day-to-day QA tasks. The company values empathy, teamwork, and diversity, and is committed to creating a supportive and growth-oriented environment for all employees.

• Audit Individual Operations team members on processes
• Meet required audit counts
• Coach team members for improvement against quality metrics
• Provide reporting on performance and key areas of quality improvement to our Sr. Leadership
• Reviewing service operation specialists' quality
• Ensure that all products and processes meet quality standards

• Implement quality measurements, scoring, and performance improvement data
• Improve operational efficiency while exceeding industry standards for quality performance
• Provide support to all functions within the Quality department
• Manage short- and long-term projects as well as day-to-day QA tasks
• Audit Individual Operations team members on processes
• Meet required audit counts
• Coach team members for improvement against quality metrics
• Provide reporting on performance and key areas of quality improvement to senior leadership
• Review service operation specialists' quality
• Ensure that all products and processes meet quality standards

• Remote work opportunity
• Partnership and ownership culture
• Supportive and growth-oriented environment
• Equal employment opportunities
• Flexible and nimble role
• Empathetic and inclusive teams
• Opportunity to work on impactful projects
• Training and development activities
• Mac usage