Quality Services Coordinator

Volunteers of America - Greater New York, Inc.•Rahway, NJ

86d•$29 - $29

About The Position

The Quality Services Coordinator is responsible for quality activities for Youth and Family Services and Adult Behavioral Health and Developmental Disability Services programs. The coordinator supports organization-wide quality activities under the direction of the Director of Quality Services within the Quality Assurance & Research Team. The position is located in Rahway, New Jersey.

Requirements

Bachelor’s degree in a related field.
Two years of experience supporting social service programs.
Demonstrated written and verbal communication ability and excellent interpersonal skills.
Skillful use of Microsoft Office Suite.

Nice To Haves

Experience with diverse community populations, including young adults and adults with behavioral health needs.
Experience with New Jersey regulatory bodies, New Jersey Medicaid, and/or Managed Care.
Knowledge of electronic health record applications.

Responsibilities

Support the Director in the daily quality service operations of Northern New Jersey programs.
Collaborate with program teams during accreditation periods and provide training and guidance on accreditation standards during off-cycle timeframes.
Collaborate with program teams during licensure reviews and provide training and guidance on licensure, government partner, and organizational standards.
Work with the Director to prepare for and facilitate monthly and quarterly meetings, including site safety, incident review, performance improvement, and infection control meetings.
Serve as the primary contact for AWARDS Help Desk inquiries, finding resolutions and providing support.
Support the Quality Assurance & Research department with organization-wide activities, including internal audits, mock surveys, individual served satisfaction surveys, program outcomes, policy review, and other assigned performance improvement initiatives.