Quality & Safety Analyst - SUD Treatment

CRI-Help•Los Angeles, CA

99d•Onsite

About The Position

CRI-Help is a substance use disorder treatment center with several locations across Los Angeles County, established in 1971. Our mission is to improve community welfare by providing first-class substance use disorder treatment to adults and families. As a nonprofit organization, CRI-Help is a qualifying employer for Public Service Loan Forgiveness (PSLF). We offer a robust benefits package for full-time employees, including 100% employer-paid Medical insurance with additional dependent coverage, a 401k with a 4% match, and 12 paid holidays per year. We are a 24/7 facility and are hiring for all roles at our new Lincoln Heights facility, opened in January 2025.

Requirements

Proficiency in Microsoft Office (Word, Excel, Outlook); ability to create reports and manage data.
Strong written communication skills (work and / or writing sample required with application).
Detail orientation with the ability to manage multiple tasks and deadlines.
Ability to provide feedback to colleagues in a professional, collaborative, and non-punitive manner.
Must have valid driver’s license or willingness to alternatively commute between sites, sometimes in the same day, within reasonable timeframes.
Associate’s degree in a relevant field plus 1+ year of related work experience; OR Bachelor’s degree in a relevant field.

Nice To Haves

Familiarity with ASAM Criteria, person-centered treatment planning, and evidence-based practices (e.g., Motivational Interviewing, CBT).
Experience with CARF or other accreditation processes; EHR platform proficiency.
Project management certification or coursework (PMP, Lean Six Sigma).
Bachelor’s degree in Healthcare Administration, Public Health, or related field.
Registered or Certified SUD Counselor (CAADE, CADTP, or CCAPP) – clinical background provides critical context for documentation review and credible staff engagement in this specialized field.
Experience in substance use disorder treatment strongly preferred.

Responsibilities

Monitor client files across all programs for completeness, accuracy, and compliance with applicable regulatory, contractual, and accreditation documentation standards, including verification that counselors are employing person-centered treatment and evidence-based practices.
Identify documentation deficiencies and provide timely, constructive feedback directly to counselors; collaborate on solutions and escalate trends to the Quality & Safety Manager.
Collaborate with the Health Information Systems Analyst to develop and maintain systematic documentation compliance reporting, including timeliness tracking; distribute reports to program leadership on a regular cadence.
Monitor treatment hour delivery to ensure clients receive required service hours per level of care and that daily clinical service minimums are met; flag discrepancies to program managers.
Coordinate and participate in peer review processes: chart pulls, documentation of findings, and follow-up with clinical supervisors.
Maintain organized evidence files for CARF accreditation and regulatory requirements; support preparation for and follow-up from accreditation surveys, compliance monitoring visits, and licensing reviews.
Serve as a contributing team member on quality improvement projects (QIPs): data collection, analysis, reporting, and applying CQI methods (PDSA cycles, process mapping).
Assist in administering Client Satisfaction Surveys, post-discharge Follow-Up Surveys, and the annual Treatment Perceptions Survey; compile results and help develop action plans.
Gather feedback from staff and clients at program locations about how to improve the look, feel, and experience of the organization; bring ideas back to the quality team for action.
Support implementation of policy, procedure, and workflow changes by working directly with staff at program sites—providing guidance, answering questions, and helping teams adapt.
Assist program managers and clinical supervisors in identifying training needs related to documentation, compliance, and quality standards.
Draft, edit, and maintain policies, procedures, SOPs, and training documents. Provide administrative support for the Quality Management Committee.
Navigate and utilize the EHR platform to conduct reviews, pull reports, and verify documentation compliance. Support data integrity efforts in outcome reporting systems.
Work in person across all program locations as needed. Perform other duties as assigned by the Quality & Safety Manager and / or the Director of Quality & Innovation.

Benefits

100% Paid Blue Shield Trio Plan Medical Insurance Option
80% Paid Blue Shield Access+ Plan Medical Insurance Option
80% Paid Kaiser Medical Insurance Option
40% Dependent Coverage on Medical Insurance Plan
80% Paid Dental Insurance
Vision Insurance
Paid time off (10 Paid Sick Days Annually, 12 Paid Holidays Annually, Paid Vacation)
Educational Assistance Tuition Reimbursement Program
401(k) 4% Employer Match
100% Paid $25,000 Life Insurance Plan with option to voluntarily increase coverage
Qualifying employer for Public Service Loan Forgiveness (PSLF)