Administrative - Quality & Risk Management Coordinator

MedlinkHealth Anesthesia•Peterborough, NH

About The Position

The Quality & Risk Management Coordinator develops, reviews, and evaluates the annual Risk Management Plan and goals. The role reports actual and potential claims to the professional liability insurance carrier and works with the carrier to minimize legal exposure. It arranges and provides risk-mitigation training, participates in and conducts organization-wide risk assessments, and follows up on recommendations resulting from carrier-performed assessments. The coordinator works with the liability carrier and defense counsel to manage claims and lawsuits toward fair, cost-effective resolutions. The role manages and monitors the Event Reporting System and provides training and support to its users. In collaboration with the Patient Experience Coordinator, it oversees patient grievances and concerns in relation to organizational liability and medical mismanagement. It also works with the Clinical Quality Analyst QI Specialist on data abstraction and submission for patient safety, risk management, and quality reporting, and supports the Organizational Performance department's reporting to relevant committees and the Quality Council.

Requirements

Bachelor of Arts, Bachelor of Science, or Bachelor of Science in Nursing (BA/BSN) required.
Two years of experience in healthcare patient safety and/or risk management in an acute care hospital or multi-specialty physician practice is recommended and listed as required in the submission requirements.

Nice To Haves

Master's degree highly preferred.
Current New Hampshire RN license or strong clinical knowledge/experience highly preferred.
CPHRM or CPHQ certification highly preferred.

Responsibilities

Develop, review, and evaluate the annual Risk Management Plan and annual goals.
Report actual and potential claims to the professional liability insurance carrier and work with the carrier to minimize legal exposure.
Arrange and provide training on risk mitigation.
Participate in and conduct organization-wide risk assessments.
Follow up on recommendations from risk assessments performed by the carrier.
Work with the liability carrier and defense counsel to manage claims and lawsuits toward fair and cost-effective resolutions.
Manage and monitor the Event Reporting System and provide training and support to its users.
Work with the Patient Experience Coordinator to oversee patient grievances and concerns in the context of organizational liability and medical mismanagement.
Work with the Clinical Quality Analyst QI Specialist on data abstraction and submission for patient safety, risk management, and quality reporting.
Support the Organizational Performance department in reporting to the Quality and Safety Operations Committee, the Corporate Compliance Committee, and the Quality Council.