Administrative - Quality & Risk Management Coordinator

MedlinkHealth Anesthesia • Peterborough, NH

4d

About The Position

The Quality, Patient Safety & Risk Management Coordinator is a permanent, direct-hire position within a healthcare system serving acute care and multi-specialty settings. The coordinator is the organizational subject matter expert overseeing Patient Safety, Risk Management, and Medical Staff Quality programs.

The role develops, evaluates, and updates the annual Risk Management Plan and organizational safety goals; manages actual and potential claims with professional liability carriers and legal counsel; conducts organization-wide risk assessments and staff training; and manages the event reporting system. The coordinator also collaborates on patient grievances, quality and safety data abstraction and regulatory reporting, and committee and council reporting.

This is a full-time, daytime role, Monday through Friday, with an eight-hour daily shift and a 40-hour workweek. Weekend and on-call requirements are not specified.

Requirements

• Bachelor’s degree (BA or BSN).
• At least 2 years of dedicated healthcare patient safety and/or risk management experience in an acute care hospital or multi-specialty physician practice.
• Proficiency with Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA), High Reliability Organization (HRO) principles, and Just Culture frameworks.
• Strong project management, organization, data display and interpretation, and multi-deadline tracking skills.
• Advanced proficiency in the MS Office suite and healthcare database management tools.

Nice To Haves

• Master’s degree.
• Active New Hampshire RN license or strong demonstrated clinical knowledge and experience.
• Certified Professional in Healthcare Risk Management (CPHRM) or Certified Professional in Healthcare Quality (CPHQ).

Responsibilities

• Develop, evaluate, and update the annual Risk Management Plan and organizational safety goals.
• Report actual and potential claims to professional liability carriers and collaborate with legal counsel and carriers to manage claims, mitigate legal exposure, and reach cost-effective resolutions.
• Conduct organization-wide risk assessments and deliver staff training on risk mitigation.
• Manage the event reporting system, including providing technical support and user training.
• Collaborate with the Patient Experience Coordinator on patient grievances involving potential liability or clinical management concerns.
• Partner with Clinical Quality Analysts on data abstraction and regulatory quality and safety reporting.
• Support the Organizational Performance department with reporting to the Quality & Safety Operations Committee, Corporate Compliance Committee, and Quality Council.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level