Quality/Risk Director

Encompass Health • Toledo, OH

1d

About The Position

The Quality/Risk Director oversees a hospital-wide quality management program and collaborates with stakeholders to monitor and improve the quality of patient care services. The role ensures regulatory and accreditation compliance, develops and maintains quality assessment and improvement programs, and oversees hospital risk management activities. It also coordinates surveys, organizational education, policy development, and collaboration across departments to address patient concerns.

Requirements

• Experience in Quality and/or Risk Management, including primary responsibility for performance improvement activities, regulatory compliance, conflict resolution, leadership, and risk management activities.
• License or certification as required by state regulations.

Nice To Haves

• A bachelor's degree in healthcare or a related field is preferred.

Responsibilities

• Ensure compliance with regulatory agencies, accrediting bodies, and corporate and hospital policies and procedures.
• Develop, implement, and maintain quality assessment and improvement programs.
• Assess compliance with federal, state, industry, regulatory, and accreditation standards, and facilitate remediation or continued compliance.
• Provide organizational education related to regulations and standards, and coordinate local, state, federal, and accreditation surveys.
• Use applications including PatCom, UDS, ORYX, and Press Ganey to identify improvement opportunities, generate reports, research issues, identify resources, and access external databases.
• Ensure hospital plans are updated and maintained, including Provision of Care/Scope of Services, Leadership, Information Management, Utilization Review, Infection Control, and Patient Safety plans.
• Oversee risk management activities, including incident reports, notices of potential claims, corrective action planning, and reporting incidents to the Corporate Risk Manager.
• Coordinate the review, development, and implementation of hospital policies.
• Communicate and collaborate with other departments to coordinate care and promptly resolve patient concerns or complaints.

Benefits

• Affordable medical, dental, and vision plans for full-time and part-time employees and their families.
• Paid time off that accrues over time.
• Tuition reimbursement and continuing education opportunities.
• Company-matching 401(k).
• Employee stock purchase plan.
• Flexible spending and health savings accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed