Quality/Risk Director

Encompass Health • Toledo, OH

7h

About The Position

The Quality/Risk Director oversees a hospital-wide quality management program and works with stakeholders to monitor and improve the quality of patient care services. The role ensures regulatory and accreditation compliance, develops and maintains quality assessment and improvement programs, and supports organizational education and survey coordination. It also oversees hospital risk management activities, coordinates hospital policy review and implementation, and collaborates with departments to coordinate care and address patient concerns.

Requirements

• License or certification as required by state regulations.
• Experience in Quality and/or Risk Management, including primary responsibility for performance improvement activities, regulatory compliance, conflict resolution, leadership, and risk management activities.

Nice To Haves

• A bachelor's degree in healthcare or a related field is preferred.

Responsibilities

• Ensure compliance with regulatory agencies, accrediting bodies, and corporate and hospital policies and procedures.
• Develop, implement, and maintain quality assessment and improvement programs.
• Assess compliance with federal, state, and industry regulatory and accreditation standards, and facilitate remediation or continued compliance.
• Provide organizational education about regulations and standards, and coordinate local, state, federal, and accreditation surveys.
• Use applications including PatCom, UDS, ORYX, and Press Ganey to identify improvement opportunities, generate reports, research issues, identify resources, and access external databases.
• Ensure hospital plans are updated and maintained, including Provision of Care/Scope of Services, Leadership, Information Management, Utilization Review, Infection Control, and Patient Safety plans.
• Oversee risk management activities, including incident reports, notices of potential claims, corrective action planning, and incident reporting to the Corporate Risk Manager.
• Coordinate the review, development, and implementation of hospital policies.
• Communicate and collaborate with other departments to coordinate care and promptly resolve patient concerns or complaints.
• Celebrate the accomplishments and successes of employees.

Benefits

• Affordable medical, dental, and vision plans for employees and their families.
• Paid time off that accrues over time.
• Tuition reimbursement and continuing education opportunities.
• Company-matching 401(k).
• Employee stock purchase plan.
• Flexible spending and health savings accounts.
• Access to cutting-edge equipment and technology.
• Comprehensive benefits package available from day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Director