Quality & Reliability Engineering Manager

Briggs & Stratton•Milwaukee, WI

5d•Hybrid

About The Position

As a Quality & Reliability Engineering Manager, your goal is to manage and coordinate continuous improvement processes for field reliability, warranty reduction, and product quality. You will act as the primary technical interface connecting field data, customer feedback, and engineering teams to identify emerging failure trends. You will also lead cross-functional teams to execute root-cause analysis and implement corrective actions across product lines. This role incorporates risk analysis into new product designs to prevent repeat field failures.

Requirements

Bachelor’s Degree in Engineering, Technology, or a related technical field (or equivalent education/experience).
Minimum of seven (7) years of progressive engineering, quality, or reliability experience.
Demonstrated track record of managing technical processes, warranty projects, or cross-functional failure analysis teams.
Demonstrated understanding of general engine theory, failure modes, root-cause analysis, and data interpretation.
Strong project management skills with the ability to lead technical processes and cross-functional teams without direct authority.
Excellent written and verbal communication skills to translate complex technical diagnostics into actionable engineering tasks.
Strong analytical judgment to determine resource allocation and intervention priorities for field issues.
Solid computer skills, including business intelligence software, spreadsheets, and data analytics productivity tools.
Fluent in English and primary language used in area of responsibility.

Nice To Haves

Prior direct supervisory experience is beneficial, though this role functions primarily as a manager of technical processes and projects rather than a direct people manager.

Responsibilities

Monitor field warranty data, quality indicators, and claim trends to proactively identify emerging issues and high-risk failure patterns.
Manage technical containment and corrective action workflows by mobilizing cross-functional teams to address prioritized field risks.
Prepare monthly management review documentation, including warranty rate charts, trend metrics, and analytics dashboards, to evaluate product reliability.
Translate field technician diagnostics, customer feedback, and physical teardown findings into actionable engineering data.
Coordinate cross-functional resolution strategies with internal technical services, quality, sales, and product engineering teams.
Direct customer-facing technical quality reviews to track early indicators and support equipment manufacturer relationships.
Evaluate current product risks and incorporate warranty requirements into new product development projects to prevent design failures.
Analyze warranty trends tied to supplier quality issues to support financial cost recovery efforts. Conduct analyses of field returns to determine failure modes as a way to assist with determination of projects’ next steps.
Participate in annual strategic planning, warranty forecasting models, and long-term cost reduction initiatives.
Perform other duties as assigned.