Manager, Site Reliability Engineering
About The Position
The Business Operations (Biz Ops) team is seeking a Business Operations Engineer. The role of the Business Operations Organization is to be the production readiness steward for Mastercard products. As Business Operations Engineers, we support platform stability through monitoring. We support software run principals that include change implementation, operational design, automation, and monitoring that leads to fault-tolerant, scalable products. We support daily operations with a hyper focus on triage and root cause analysis by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle. Mastercard Send powers a faster, better, smarter way to send money domestically. This positions Mastercard to displace cash by creating simpler and more secure ways to transact for everyone, everywhere via fast, secure, and other innovative solutions.
Requirements
- BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
- Coding or scripting exposure.
- Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.
- Basic to intermediate level of understanding of algorithms, data structures, scripting, pipeline management, and software design
- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
- Interest in designing, analysing, and troubleshooting large-scale distributed systems.
- Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
- Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
- Comfortable collaborating with cross-functional teams to ensure that expected system behavior is understood and monitoring exists to detect anomalies.
- Experience in Monitoring tools such as Splunk, Dynatrace
- Understanding of client-server relationships, Network concepts, Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps), logging and monitoring tools, high availability, and business continuity planning
Responsibilities
- Serve as the primary contact responsible for the overall application health, performance, and capacity.
- Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
- Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.
- Increase automation and tooling to reduce toil and manual intervention.
- Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
- Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
- Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.
- Responsible for ensuring the effective management and utilization of data across the organization.
- Establishes and enforces policies and standards for information governance to maintain data integrity, security, and compliance with regulatory requirements.
- Conducts data management practices to optimize data quality and accessibility, enabling informed decision-making.
- Drives data strategy initiatives to align data efforts with business objectives, leveraging data as a strategic asset to enhance operational efficiency and customer engagement.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
