Manager, Production Site Reliability Engineering

Vultr

2d•$140,000 - $160,000•Remote

About The Position

Vultr is seeking a Manager of Production Site Reliability Engineering to build and lead a new team responsible for the availability, performance, and operability of our production control plane. This is the environment that runs our customer-facing web applications and the internal platform that supports them. You will own the day-to-day operations of this environment: incident response, monitoring and alerting, configuration management, capacity planning, and the ongoing re-architecture of the control plane for continued scale. This is both a technical and a people leadership role. You will hire, grow, and lead a team of SREs and database engineers, set the operational culture, and partner closely with engineering teams across the organization to ensure the production environment is reliable, observable, and ready for the next phase of Vultr's growth.

Requirements

10+ years of professional experience in site reliability engineering or infrastructure operations, with at least 2 years in a team lead or management role
Deep experience operating production web stacks at scale. You should be comfortable debugging performance issues across the full request path from load balancer to database
Strong Linux systems knowledge: networking, systemd, package management, firewall configuration, and performance tuning. You should be the person who can figure out why a server is slow and fix it
Track record of building and operating monitoring and alerting systems and driving a culture of observability and proactive incident response
Experience with configuration management at scale (Puppet, Ansible, Chef, or similar) and a strong opinion on what belongs in config management vs. what should be code
Strong written and verbal communication: runbooks, postmortems, incident communications to leadership, and cross-functional coordination with engineering and datacenter operations teams
Experience hiring and building engineering teams: you will be the hiring manager for this team and responsible for its growth and culture
Experience with database replication, backup strategies, and failure modes. You do not need to be a DBA, but you need to understand replication topology, know when a query plan is bad, and be able to lead a database failover without panicking
Experience leading production migrations or major infrastructure transitions: planning, parallel runs, validation, and safe cutover with minimal customer impact

Nice To Haves

Experience with Harvester or similar HCI platforms for running production workloads on VMs
Experience with Redis cluster architecture, failover, and performance tuning at scale
Experience with HAProxy configuration, keepalived, and load balancing strategies for high-traffic web applications
Experience with PCI compliance environments and operating systems and networks that handle cardholder data
Experience writing PHP, even if rusty. Our control plane has significant PHP surfaces and you will be working closely with the teams that maintain them
Experience with Cloudflare or similar CDN/edge platforms and managing DNS cutover for production services

Responsibilities

Build and lead the Production Site Reliability Engineering team: hire, mentor, and grow a team of SREs and database engineers responsible for the production control plane
Own the availability, performance, and operability of the production web stack
Lead incident response for production-impacting events; drive postmortems and turn lessons into durable system improvements, runbooks, and alerting
Own configuration management for the production environment, ensuring consistent, repeatable, and auditable infrastructure across all control plane hosts
Partner with engineering teams across the organization to ensure new services are production-ready: observable, deployable, and documented before they reach customers
Drive the control plane re-architecture: stand up new infrastructure, manage parallel runs and cutover, and ensure the new environment meets production readiness standards for monitoring, alerting, and capacity
Set the operational roadmap for the production environment: capacity planning, scaling strategy, disaster recovery, and the evolution of the architecture toward a more distributed, resilient design
Establish and maintain monitoring, alerting, and observability across the production stack and ensure the team has the visibility needed to respond to issues before customers do
Manage the production database and caching environment: replication topology, performance tuning, backup verification, and failover testing
Foster a culture of operational excellence: regular operational reviews, SLO definition and tracking, blameless postmortems, and continuous improvement of runbooks and deployment processes

Benefits

100% company-paid insurance premiums for employee medical, dental and vision plans.
401(k) plan that matches 100% up to 4%, with immediate vesting
Professional Development Reimbursement of $2,500 each year
11 Holidays + Paid Time Off Accrual + Rollover Plan
Increased PTO at 3 year and 10 year anniversary
1 month paid sabbatical every 5 years
Anniversary Bonus each year
$500 stipend for remote office setup in first year + $400 each following year
Internet reimbursement up to $75 per month
Gym membership reimbursement up to $50 per month
Company paid Wellable subscription