Quality Program Manager

Fred Hutchinson Cancer Center•Multiple Locations, WA

9d•Hybrid

About The Position

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington. With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality. At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. This role will provide vision and expertise in service to ensuring the provision of high-quality cancer care to Fred Hutchinson Cancer Center patients at all outpatient oncology clinics. This leader is responsible for guiding the measurement, monitoring, and evaluation of care at all Fred Hutch outpatient clinics, including community sites and Proton Therapy Center. In addition, this role will facilitate the quality engagement with Fred Hutch's Joint Oncology Program partners and other external organization partnerships. This role partners with Leadership, Operations, and Clinical/Medical teams to assess quality performance, identify gaps and use formal quality improvement methodology to facilitate improvement. The Program Manager will liaise with Patient Safety, Accreditation and Regulatory Affairs, Infection Prevention, Patient Experience and Health Equity, Quality Improvement and Analytics to support quality control and improvement as needed. This role is expected to gain familiarity with each Fred Hutch facility through a regular cadence of site visits and rounding. At Fred Hutchinson Cancer Center, all employees are expected to demonstrate a commitment to our values of collaboration, compassion, determination, excellence, innovation, integrity, and respect. This is Full-Time, salaried position. Location is Hybrid with travel to Fred Hutch Community Sites.

Requirements

Bachelor's Degree
Minimum 3 years in healthcare, preferably in cancer or cancer-related services, and/or community health systems
Minimum 5 years leading projects, programs, or teams
Experience with formal quality/process improvement tools, methodologies, and processes
Quality and performance improvement skills including problem definition and measurement, process gap analysis, development and evaluation of process interventions and monitoring and control systems for continuous improvement.
Demonstrated ability to create and maintain collaborative working relationships remotely and with all levels of the organization.
Experience engaging, motivating, and managing multidisciplinary, cross-functional teams (clinical and non-clinical) through large improvement initiatives.
Experience identifying gaps in quality of care, care effectiveness, and utilization, and facilitating quality improvement projects utilizing formal quality improvement process.
Oversight of quality engagement with proton therapy center and community clinic faculty and staff, joint oncology program(s) partners, and other external partnerships.
Strong written and verbal communication skills with experience leading presentations and facilitating discussions with diverse audiences.
Demonstrated ability to understand, analyze, and visualize data to make informed recommendations.
Demonstrated ability to apply systems thinking to problem solving and to solicit information from stakeholders using open ended inquiry.
Familiarity with navigating medical record and reviewing patient charts.
Intermediate to advanced experience with Microsoft Office products: Outlook, Word, Excel, PowerPoint.
Working knowledge of the following: Electronic medical records/clinical information systems (Epic preferred); patient safety and experience; regulatory and accreditation, specifically TJC, CoC, and DOH; value based systems; and metric development, analysis, and evaluation.

Nice To Haves

Master's Degree (MBA, MHA, MPH, or MPA)
CPHQ certification or commensurate work experience
Certification in improvement (CPHQ) (may be completed within 1 year in role) or commensurate working knowledge experience (including but not limited to IHI Model for Quality Improvement, Lean, Six Sigma, PDSA, Rapid Cycle Process Improvement, Project Management Professional, ADKAR, or other management methods).
Demonstrated experience with quality improvement tools and methodologies (IHI model for improvement, Lean, Six Sigma, DMAIC, FMEA).
Demonstrated experience with project management skills including developing project charters, executing and tracking of goals, metrics, scope, timeline, and budget and risks.
Demonstrated experience with change management skills including assessing skill and behavior gaps for successful implementation of new processes as well as developing new skills and behaviors required for success in future state.

Responsibilities

Oversee quality measurement and improvement priorities, framework, and target-setting with support from Quality leadership, Clinical Operations & Nursing leadership, and partnership from local teams.
Ownership of quality dashboard metrics, which includes target-setting, developing metric definitions, annual review of quality measures for inclusion, quarterly delivery, communication, and review with all pertinent stakeholders and corrective action planning for any metric that is not meeting a target.
Serve as a subject matter expert in quality improvement, group facilitation, project management, and change management approaches and tools.
Educate local teams on quality planning, control, and improvement tools and approaches.
Partner with Patient Safety and Infection Prevention teams on safety event reviews, root cause analyses, and action planning for reported serious safety events as well as education around new or revised patient safety or infection prevention standards.
Partner with Accreditation and Regulatory Affairs team on survey readiness, education, and follow-up on actions taken to address site-specific deficiencies or citations.
Partner with Patient Experience team on patient satisfaction, patient relations, and patient & family engagement.
Successfully prioritize and manage multiple quality improvement initiatives with potentially competing resources.
Collaborate with community hospital partner's quality and safety teams to align quality improvement initiatives, develop processes to share and monitor patient safety events and patient feedback, and create an integrated cancer quality dashboard.
Collaborate with front line staff, managers, administrators, and clinical staff to facilitate QI interventions.