Quality Process Technician

Computer Task Group, Inc • Wilmington, NC

10d • Onsite

About The Position

The Quality Process Technician supports manufacturing quality performance by analyzing production processes, product quality data, and system metrics to reduce scrap, improve efficiency, and ensure compliance with quality and customer requirements. The role works closely with Manufacturing, Engineering, and Quality teams to drive root cause analysis, support disposition decisions, and implement sustainable process improvements.

Requirements

• 2+ years of experience as a process or quality technician in a manufacturing environment
• Experience with data collection and analysis tools (Excel, Access, etc.)
• Strong Microsoft Office skills
• Experience with statistical and quality analysis methods
• Strong analytical, observational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong collaboration and communication skills

Nice To Haves

• Experience with JMP, Minitab, or SPC XL
• Familiarity with PI systems
• Knowledge of Statistical Process Control (SPC) and quality systems
• Detail-oriented, highly organized, and self-motivated
• Strong integrity and customer-focused mindset
• Results-driven with a continuous improvement orientation
• Strong data curiosity and problem-solving mindset
• Ability to work independently and in cross-functional teams

Responsibilities

• Analyze quality and production data to support disposition of material and product holds
• Set up specifications and workflows for new product codes and experiments
• Support root cause analysis for non-conforming products and processes
• Conduct or support Measurement System Analysis (MSA) activities
• Improve process capability through data-driven analysis and quality system tools
• Collaborate with engineering and manufacturing to implement corrective and preventive actions (CAPA)
• Prepare reports, dashboards, and quality status updates
• Provide training on quality systems, procedures, and corrective actions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree