Quality Process Manager
About The Position
Seize your opportunity to make a personal impact as a QUALITY PROCESS MANAGER supporting the Department of Veterans Affairs (VA). GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career. At GDIT, people are our differentiator. As a QUALITY PROCESS MANAGER supporting the Department of Veterans Affairs (VA) in Austin Texas, you will help ensure today is safe and tomorrow is smarter. Join GDIT to support the Department of Veterans Affairs (VA) through the Infrastructure Operations Support Services program. As the Quality & Process Manager, you will lead enterprise quality management across Infrastructure Operations—ensuring all deliverables, operational outputs, and service line activities consistently meet VA performance standards. You will oversee quality governance, develop and maintain quality control plans, direct compliance reviews, validate documentation accuracy, and ensure adherence to VA’s technical, schedule, cost, staffing, and management performance metrics. You will partner with service line leaders, program managers, and technical teams to measure performance, streamline workflows, reduce rework, and embed quality criteria across all projects and services. You will manage enterprise‑wide quality measurement systems, maintain dashboards and performance logs, track milestones, evaluate responsiveness and technical correctness, and coordinate cross‑team process improvements. You will proactively identify risks, document resolutions, align processes across teams, and support stable, reliable program delivery. You will engage directly with VA leadership and stakeholders to clarify expectations, provide visibility into performance trends, deliver reviews and briefings, and incorporate feedback into continuous improvement efforts. Your communication practices ensure transparency, alignment, and trust across IO operations. You will drive continuous improvement by identifying process gaps, modernizing documentation, strengthening controls, maturing performance measurement, and advancing automation—ensuring IO delivery remains disciplined, repeatable, reliable, and continuously improving.
Requirements
- Bachelor’s degree or equivalent and 5 years of experience
- Experience leading quality management, performance analysis, or process governance in enterprise IT environments
- Demonstrated expertise in establishing quality controls, evaluating compliance, and supporting federal performance standards
- Strong understanding of ITSM, service delivery operations, and enterprise-class process management
- Ability to evaluate technical documentation, deliverables, workflows, and operational outputs for completeness and accuracy
- Experience developing quality plans, audit artifacts, performance dashboards, and corrective-action processes
- Excellent written, analytical, and stakeholder communication skills
- Ability to collaborate across service lines, technical teams, and federal organizations
- Must be able to obtain a Public Trust clearance
Nice To Haves
- Experience supporting VA, federal agencies, or regulated environments
- Six Sigma, Lean, ITILv4, or quality-management certification
- Familiarity with federal performance frameworks, QASP evaluation criteria, and quality assurance surveillance methods
- Experience with enterprise reporting tools and performance analytics
Responsibilities
- Lead enterprise quality management across Infrastructure Operations
- Ensure all deliverables, operational outputs, and service line activities consistently meet VA performance standards
- Oversee quality governance
- Develop and maintain quality control plans
- Direct compliance reviews
- Validate documentation accuracy
- Ensure adherence to VA’s technical, schedule, cost, staffing, and management performance metrics
- Partner with service line leaders, program managers, and technical teams to measure performance, streamline workflows, reduce rework, and embed quality criteria across all projects and services
- Manage enterprise-wide quality measurement systems
- Maintain dashboards and performance logs
- Track milestones
- Evaluate responsiveness and technical correctness
- Coordinate cross-team process improvements
- Proactively identify risks
- Document resolutions
- Align processes across teams
- Support stable, reliable program delivery
- Engage directly with VA leadership and stakeholders to clarify expectations, provide visibility into performance trends, deliver reviews and briefings, and incorporate feedback into continuous improvement efforts
- Drive continuous improvement by identifying process gaps, modernizing documentation, strengthening controls, maturing performance measurement, and advancing automation
Benefits
- AI-enabled professional growth tools
- Leadership development and internal mobility programs
- Competitive pay
- benefits
- 401(k) match
- Mission-focused culture supporting Veterans
- Opportunities to modernize VA’s cloud financial ecosystem and strengthen cost efficiency, accountability, and business value across nationwide operations
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- full flex work weeks where possible
- a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
