Quality Process Manager

GD Information Technology • Austin, TX

3d • Hybrid

About The Position

The Quality Process Manager supports the Department of Veterans Affairs through GDIT’s Infrastructure Operations Support Services program. The role leads enterprise quality management across Infrastructure Operations, ensuring deliverables, operational outputs, and service line activities meet VA performance standards. The manager oversees quality governance, develops and maintains quality control plans, directs compliance reviews, validates documentation accuracy, and monitors adherence to technical, schedule, cost, staffing, and management performance metrics.

The position partners with service line leaders, program managers, and technical teams to measure performance, streamline workflows, reduce rework, and embed quality criteria across projects and services. It manages enterprise-wide quality measurement systems, dashboards, performance logs, and milestone tracking; evaluates responsiveness and technical correctness; and coordinates cross-team process improvements. The manager identifies risks, documents resolutions, aligns processes, and supports reliable program delivery.

The role also engages VA leadership and stakeholders to clarify expectations, communicate performance trends, deliver reviews and briefings, and incorporate feedback into continuous improvement. It drives process improvements by identifying gaps, modernizing documentation, strengthening controls, maturing performance measurement, and advancing automation. The position is hybrid in Austin, Texas; the posting also lists remote work options. Travel is less than 10%.

Requirements

• Bachelor’s degree or equivalent and 5 years of experience.
• Experience leading quality management, performance analysis, or process governance in enterprise IT environments.
• Demonstrated expertise establishing quality controls, evaluating compliance, and supporting federal performance standards.
• Strong understanding of ITSM, service delivery operations, and enterprise-class process management.
• Ability to evaluate technical documentation, deliverables, workflows, and operational outputs for completeness and accuracy.
• Experience developing quality plans, audit artifacts, performance dashboards, and corrective-action processes.
• Excellent written, analytical, and stakeholder communication skills.
• Ability to collaborate across service lines, technical teams, and federal organizations.
• U.S. citizenship required.
• Must be able to obtain a Public Trust clearance.

Nice To Haves

• Experience supporting the Department of Veterans Affairs, federal agencies, or regulated environments.
• Six Sigma, Lean, ITILv4, or quality-management certification.
• Familiarity with federal performance frameworks, QASP evaluation criteria, and quality assurance surveillance methods.
• Experience with enterprise reporting tools and performance analytics.

Responsibilities

• Lead enterprise quality management across Infrastructure Operations and ensure deliverables, operational outputs, and service line activities meet VA performance standards.
• Oversee quality governance and develop and maintain quality control plans.
• Direct compliance reviews and validate documentation accuracy.
• Ensure adherence to VA technical, schedule, cost, staffing, and management performance metrics.
• Partner with service line leaders, program managers, and technical teams to measure performance, streamline workflows, reduce rework, and embed quality criteria across projects and services.
• Manage enterprise-wide quality measurement systems, dashboards, performance logs, and milestone tracking.
• Evaluate responsiveness and technical correctness and coordinate cross-team process improvements.
• Identify risks, document resolutions, align processes across teams, and support reliable program delivery.
• Engage VA leadership and stakeholders to clarify expectations, report performance trends, deliver reviews and briefings, and incorporate feedback into continuous improvement.
• Identify process gaps, modernize documentation, strengthen controls, mature performance measurement, and advance automation.

Benefits

• Medical plan options, including some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• 401(k) plan with company match.
• Flexible work weeks where possible.
• Paid time off, including vacation, sick, and personal time.
• Paid holidays.
• Paid parental leave and paid family leave for eligible employees.
• Military, bereavement, and jury duty leave.
• Short- and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
• AI-enabled professional growth tools.
• Leadership development and internal mobility programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level